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- Conduct deep competitive analysis of industry-leading platforms such as Zenoti, Mindbody, Boulevard, Mangomint, Vagaro, Booker, and other appointment-based SaaS systems.
- Reverse-engineer competitor workflows, system architecture patterns, and operational models to identify product gaps and strategic opportunities.
- Define product strategy and roadmap in alignment with business goals, customer needs, and technical feasibility.
- Continuously evaluate market trends and competitive dynamics within the Beauty & Wellness SaaS ecosystem.
- Design end-to-end business workflows for scheduling, memberships, packages, recurring billing, deposits, rebooking, client records, and payment systems.
- Architect system logic including state machines, backend workflows, and relational data models.
- Translate business requirements into detailed technical specifications, user stories, and acceptance criteria.
- Analyze third-party API documentation and design integration approaches for external systems and services.
- Define database relationships, entity structures, and system dependencies for scalable platform design.
- Lead daily technical alignment sessions with overseas Product Delivery Leads and Engineering teams.
- Resolve system design ambiguity, architecture bottlenecks, and workflow inconsistencies before development begins.
- Serve as the primary bridge between executive stakeholders and engineering execution teams.
- Translate executive vision into structured, implementable product requirements.
- Own product prioritization and roadmap execution.
- Define strict MVP boundaries and actively manage scope to prevent feature bloat.
- Evaluate technical complexity vs. business value to ensure efficient and timely delivery.
- Drive decisions that balance speed, scalability, and product quality.
- Produce detailed PRDs, user stories, acceptance criteria, workflow diagrams, and technical specifications.
- Build system sequence diagrams mapping UI/UX flows, backend logic, API interactions, and database state transitions.
- Create ERDs and data models for new and existing platform capabilities.
- Ensure documentation is precise enough to support independent engineering execution.
- Oversee architecture and implementation of third-party integrations (payments, booking systems, CRM, messaging, marketing tools).
- Define webhook events, API contracts, authentication flows, and data synchronization logic.
- Evaluate integration tradeoffs and ensure system reliability across external dependencies.
- Own User Acceptance Testing (UAT) from both business and end-user perspectives.
- Validate product usability, workflow accuracy, and system behavior against requirements.
- Define and track product metrics, funnels, and behavioral analytics.
- Identify drop-off points and drive continuous optimization based on data insights.
- 5+ years of experience in Product Management, Technical Product Management, Systems Analysis, Solutions Architecture, or Software Engineering with product ownership responsibilities.
- Direct experience in Beauty, Wellness, Spa, Salon, Med Spa, or Appointment-Based SaaS platforms.
- Deep understanding of operational workflows including scheduling, memberships, packages, POS systems, client records, deposits, cancellations, and rebooking.
- Experience with platforms such as Zenoti, Mindbody, Boulevard, Mangomint, Vagaro, Booker, or similar systems.
- Strong understanding of relational databases, ERDs, and system design principles.
- Experience defining APIs, webhooks, backend workflows, and integration logic.
- Deep understanding of state-machine modeling and complex business logic systems.
- Ability to work effectively with senior engineers on technical architecture decisions.
- Strong ability to operate in ambiguous, fast-moving startup environments.
- High attention to detail with strong analytical and systems thinking skills.
- Proven ability to translate complex business needs into structured technical execution plans.
- Highly proficient in leveraging AI tools and automation for research, documentation, diagramming, and product specification acceleration.
- Experience building or scaling SaaS products in Beauty, Wellness, Spa, Med Spa, or Healthcare verticals.
- Familiarity with payments infrastructure including subscriptions, deposits, refunds, chargebacks, and card-on-file systems.
- Experience with multi-location or franchise SaaS platforms.
- Mandarin language proficiency.
- 401(k) Matching
- Health Insurance
- Paid Time Off
- Product Management: 5+ years preferred
- Mandarin preferred
- Remote
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