Driver Customer Relations Specialist

Job Title: Carrier Relations Specialist

Job Description

The Carrier Relations Specialist serves as the primary point of contact for transportation partners in a fast-paced, high-volume phone environment. This role focuses on managing inbound and outbound calls, supporting onboarding and account setup, resolving service issues, and building strong, long-term business relationships. The ideal candidate is polished, highly professional, and comfortable handling frequent phone interactions, including occasional escalations from frustrated customers or partners.

Responsibilities

• Manage a high volume of inbound and outbound calls with transportation partners and customers throughout the day.
• Serve as a primary point of contact for carriers, customers, and internal stakeholders, ensuring timely and accurate communication.
• Assist with onboarding and account setup activities for new transportation partners and customers.
• Answer questions, resolve issues, and provide ongoing support related to services, accounts, and processes.
• Investigate service concerns and communication issues, identifying root causes and implementing appropriate solutions.
• Handle customer and partner escalations with professionalism, working to de-escalate situations and resolve concerns effectively.
• Maintain accurate and up-to-date customer and partner records in internal systems and tools.
• Monitor documentation and compliance-related requirements to ensure adherence to internal policies and industry standards.
• Build and maintain long-term business relationships with carriers and partners by delivering consistent, reliable support.
• Collaborate closely with operations and internal teams to ensure service levels and performance expectations are met.
• Use computer systems, Microsoft Office, and other tools to document interactions, track issues, and follow up on open items.
• Prioritize tasks and manage multiple responsibilities simultaneously in a high-volume, time-sensitive environment.

Essential Skills

• Minimum 2+ years of experience in customer service, call center, account coordination, dispatch, or a closely related role.
• Proven ability to confidently handle high-volume inbound and outbound phone activity.
• Strong phone presence with excellent verbal communication and active listening skills.
• Demonstrated ability to remain professional, calm, and composed during difficult or escalated customer interactions.
• Customer-focused mindset with strong follow-through and a commitment to resolving issues.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office applications and general computer systems.
• Stable work history with evidence of strong tenure and reliability.
• Ability to work effectively in a structured, phone-based environment where the majority of the day is spent on calls.

Work Environment

This is a fully onsite position in a professional office setting. The role operates on a rotating schedule, working 8:00 AM to 5:00 PM one week and 10:00 AM to 7:00 PM the following week. The environment is highly phone-focused, with the majority of the day spent managing inbound and outbound calls using computer systems and dual monitors.

This is a Permanent position based out of Plymouth, MI.

The pay range for this position is $47000.00 - $49920.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

med, vision, and dental, pto and holiday pay, also some additional personal time.

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Sep 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.