Assistant Program Manager (THRIVE)

Job Purpose 

The Assistant Program Manager provides supervision, guidance, and support to any assigned supervisees while actively assisting the Program Director with providing oversight of the day-to-day operations of their assigned program.

Qualifications                                                           

• Preferred qualifications vary by program.                                                                                                                                 

Core Job Duties

• Oversee daily program operations and provide coverage as needed.  
• Collaborate with the Director to improve access, efficiency, and service quality.
• Communicate program concerns, feedback, and updates to leadership regularly.
• Ensure program staff attend relevant committee meetings and relay key information to the team.
• Manage stakeholder feedback to guide program improvements; collaborate with the Director to resolve issues.
• Communicate chart audit findings, monitor follow-up, and ensure issues are resolved effectively.
• Provide regular supervision to assigned staff, documenting sessions in Unbound, per agency policy.
• Monitor Snowflake reports (e.g., late notes, appends/voids) and partner with leadership to address concerns.
• Maintain and build positive relationships with community partners, including residential facilities.
• Support a positive program and agency culture through collaborative planning with the Director.
• Address safety concerns promptly and coordinate with the Director and Health & Safety team as needed.
• Attend and contribute to weekly staff and monthly collaborative meetings; ensure clear communication with staff.
• Respond to emails and communication needs promptly during business hours.
• Adherence to all applicable evidence-based practice models. 
• Orally communicate information effectively and accurately. 
• Assure the program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.                                  
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.