Senior Program Specialist - CalFresh Porterville Office

SCOPE OF WORK

The purpose of this position is to provide support to the Senior Program Coordinator by developing a talent pool within the CalFresh spectrum and ensuring business needs are met in a timely manner. The incumbent of this position will work alongside the CalFresh SCC team and is responsible for tracking job-ready customers and recruiting potential customers to fill business needs.

ACCOUNTABILITIES

• Provide support to the Business Services Team by entering job orders into CalJOBS and developing marketing flyers as needed
• Assist with organization of Job Squad workshops, which may include inviting businesses, developing/presenting weekly topics, and collecting resumes
• Collect, organize, and analyze information about customers in the "Talent Pool Bank" tracking tool (tests, interviews, abilities, employment interests, and character traits)
• Match customers' job skills with business qualifications; refer qualified customers to Job Developers
• Initiate and maintain ongoing personal contacts with job-ready customers and explain the benefits and employment supportive services provided based on eligibility
• Assist customers in preparing job search portfolios; provide mock interviews and may assist with interview arrangements
• Monitor participant job search progress and maintain open communication with Job Developers if a training possibility becomes available
• Provide supportive services on a needs basis to eligible customers
• Maintain case management files and document contact with customers, employers, and other partners in Apricot accurately and in a timely manner
• Prepare and modify documents, including correspondence, reports, memos, and emails
• Serve as a customer liaison, responding to customer problems, questions, or concerns, and coordinate with the proper agency personnel to provide timely and accurate answers for customers
• Follow up with customers as appropriate to document use/success in employee referrals
• Remain updated on program requirements and regulations affecting participants and businesses
• Refer customers to other CSET program resources as applicable
• Participate in outreach events, job fairs, and meetings with partner agencies as assigned
• Participate in training and professional development to build the required knowledge for the position
• Perform other duties, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures

SKILLS & ABILITIES

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner
• Provide exceptional customer service for individuals from various backgrounds, including efficient, precise, and courteous communication in a dignified environment
• Ability to speak effectively with groups of customers or employees of the organization
• Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public
• Ability to deal with customers in a calm, professional, friendly, and patient manner
• Ability to work under pressure and with different types of personalities
• Knowledgeable in modern office procedures and methods; proficient in the use of computers, Windows operating system, Microsoft Office applications (Word, Excel, and Access), and program database
• Strong communication skills, research abilities, flexibility, and an ability to work well with others
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Knowledge of the local labor market and employer expectations
• Excellent organizational skills and attention to detail
• In-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner
• Ability to work effectively with minimal supervision
• Ability to communicate effectively both verbally and in written form

EDUCATION AND EXPERIENCE

Possession of a Bachelor's Degree (B.A.) from a four-year college or university; and/or one to two years of related experience and/or training, or an equivalent combination of education and experience. Minimum one year of experience providing services to low-income persons.

LANGUAGE SKILLS

Ability to read and interpret documents; ability to write routine reports and correspondence; ability to speak effectively with groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures for recording and tracking purposes; ability to apply basic recordkeeping principles.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written and oral form
• Ability to deal with problems involving several concrete variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver's License and proof of auto insurance required.

WORK CONDITIONS & ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment, resulting in little exposure to the weather and requiring no unusual physical abilities. Must be able to sit, walk, and stand for long periods.

• Must have the visual ability to perform detailed work at close distances (computer screens)
• Must be able to bend, stoop, and reach; must be able to exert physical effort in light to moderate work involving lifting up to 25 lbs., carrying, pushing, and pulling
• Must be able to read, understand, and explain various forms of written material

COMPENSATION

Pay Range: $21.36 – $22.11 per hour, depending on qualifications and experience. This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with California and federal law.

EQUAL OPPORTUNITY EMPLOYER

CSET is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, ancestry, medical condition, military or veteran status, or any other characteristic protected by federal, state, or local law.

CSET complies with the California Fair Employment and Housing Act (FEHA) and will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Act. Reasonable accommodations are available for applicants and employees with disabilities upon request.

DISCLAIMER STATEMENT

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility of this position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.