IT Desktop Supervisor

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

Department:

Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

This position will close once 150 applications have been received, regardless of the listed closing date. We encourage early submissions.

Overview

Lead the Team Keeping Multnomah County Connected!

Are you a natural leader with a passion for technology and a knack for bringing out the best in technical teams? Multnomah County is seekinganITDesktop Supervisor to lead our skilled Desktop Teams who provide essential, hands-on IT support across the county, connecting our dedicated staff with the tools they need to serve the community

This isn't just about managing computers; it's about empowering people and ensuring the technology that supports vital county services, from Libraries to Health Services, runs smoothly every day.

This work matters… If you're ready to make an impact and shape the future of IT at Multnomah County, we would love to talk with you.

What You'll Do:

Team Leadership & Operations

• Oversee daily desktop support operations, including task assignments, scheduling, and team meetings.

• Coach, mentor, and develop team members while tracking service request metrics and supporting career growth.

• Manage overall performance through proactive support, training, accountability, and established progressive discipline processes.

Strategic Collaboration & Service Escalation

• Serve as the primary escalation point for complex technical issues, systemic challenges, and customer concerns.

• Partner with IT leadership and department peers to align team goals, streamline support, and participate in key projects.

• Manage vendor relationships, track team performance data, and act as a central liaison between end-users and specialized IT groups.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. 

Minimum Qualifications/Transferable Skills*:

• Bachelor's Degree from an accredited college or university or equivalent practical and relevant experience.

AND

• Three (3) years of experience in a team lead or supervisory capacity overseeing, demonstrating the ability to perform the duties of the position (equivalency of 7 years of qualifying training, education, and/or experience).

• Demonstrated knowledge of hardware, software, and peripherals.

• Excellent verbal and written communication skills with the ability to clearly convey technical information

• Experience providing coaching, mentorship, and constructive feedback to a technical team.

• Demonstrated familiarity with IT support processes and best practices.

• Required cover letter and resume should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement.

• Ability to pass a criminal records check.

• Must have a valid driver license. 

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify; however keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience in a medium to large IT organization

• Experience with Active Directory, InTune, Jamf, SCCM, Azure, Entra ID

• Experience with Windows OS

• Experience with MacOS

• Demonstrated experience in IT Support

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. 

Screening and Evaluation 

The Application Packet:

• REQUIRED completed online application.

• REQUIRED resume and

• REQUIRED cover letter covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

Note:  The application,  resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility for an interview. 

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.

• Assessment of candidates: Review of the applicant's training and experience by a subject matter expert, an exam, or a screening interview (phone, technical, etc.). 

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance and stability; support for upskilling, learning and development; and much more. Find more detailson our website. 

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Planand exploring our Core Competenciesfor all County employees.

ADDITIONAL INFORMATION:

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Additionally, H-2A or Student visa sponsorship is unavailable for this position.

Work Location and Schedule:

Type of Position:This Salary, Regular non-represented position is not eligible overtime.

Location: Multnomah Building 501 SE Hawthorne Blvd. Suite 400

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM. This position is based on-site, with eligibility for occasional remote work subject to manager approval.

After-Hours Support: Required to respond to urgent after-hours calls and alerts to maintain continuous availability for essential IT services.

All employees must reside in Oregon or Washington. 

We are unable to sponsor work visas, including H-1B, F-1 OPT, or STEM OPT.

Operationally Essential Position: Employees who have been designated as operationally essential (“Essential”) are required to report for duty regardless of facility closure or curtailment of some or all County operations.

Inclement Weather and Disasters 

Serving the Public, Even During Disasters 

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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