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Responsibilities
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Achieve and maintain productivity levels consistent with contact center standards
- Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
- Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
- Address patient inquiries received directly through PPS telephone number
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Support company health and wellness initiatives
- Review customer or client accounts, providing updates and information about billing, shipping, and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Minimum- High School Diploma or GED
- Pharmacy Technician Certification within two years of employment
- Must be 18 years of age
- Ability to work in a fast-paced environment
- Demonstrated ability to maintain confidentiality and protect sensitive information
Desired
- Any pharmacy experience
- Any call center experience
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