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REPORTS TO: MANAGER
POSITION SUMMARY:
Responsible for coordinating your entire station and communicating with front and back of house personnel to provide a dining experience that exceeds guest expectations. Processes guest orders that ensure that all are prepared properly and on a timely basis. May assist the host department in greeting and seating guest.
TASKS:
- Performs opening duties according to scheduled station.
- Check station to make sure it is clean i.e. chairs, booths, table, silverware and glassware.
- Greet guest within 2 minutes. Inform guest of featured items, any menu changes, suggest at least 2 appetizers and alcoholic drink. Be 100% knowledgeable of all menu items. Answer any questions they may have regarding our food/wine/alcohol menus.
- Must have knowledge of POS computer system and understand timing with food and beverages.
- Have cocktail/beverage in front of them within 5 minutes have a complete knowledge of wine service.
- Serve food promptly with complete knowledge of garnish. All hot food is a priority rather if it is yours or not!!!! Never auction food off…
- Check back with guest after 2 bites or 2 minutes. Keep beverages full.
- Clear plates as needed, never leave dirty dishes in front of people.
- Offer dessert, after dinner drinks and coffee
- Keep wait station stocked and clean. Change out sanitizer buckets as needed using QT-40 strips
- Totals bill and accepts payment in a timely manner
- Follows and completes all side work and cleaning as posted and on an on-need basis
- Follows correct procedures for doing your cash, check-out at the end of shift and is responsible for correct cash handling procedures in all areas of service
- Must comply with all safety precautions and procedures for yourself and fellow employees
- Must comply with all Arizona Health Dept codes and standards along with our in-house Food Safety Plan
PRE-REQUISITES: Must be able to speak, read, write, and understand English. Must be able to perform simple math calculations and input on a point-of-sale computer system. Must have current Arizona food handlers care.
EXPERIENCE: A knowledge of sequence of service and dining room procedures, generally involving a minimum of 1 year as a S.A. or front of the house employee. Must be customer sensitive and possess a sense of timing so that courses may be served at the proper time. Must possess upselling skills and able to multitask.
PHYSICAL: Must be able to stand & exert face paced mobility for up to 8 hours. Must have good sense of balance, be able to bend, lift & carry pans, trays and bus tubs 25lbs or more. Must be able to serve food and drinks using cocktail and large oval trays
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