BDC Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Job Summary**

The BDC Representative is responsible for generating sales appointments, responding to customer inquiries, and ensuring a positive and professional customer experience for Georgica Auto Holdings. This role involves both inbound and outbound communication to support sales and service departments.

Job Responsibilities**

* Answer incoming phone calls, emails, and online inquiries promptly and professionally.
* Make outbound calls to follow up with potential customers, confirm appointments, and re-engage dormant leads.
* Schedule and confirm sales and service appointments for customers.
* Maintain accurate and up-to-date customer records in the CRM system.
* Provide detailed information about vehicles, services, and promotions offered by Georgica Auto Holdings.
* Handle customer concerns and direct them to the appropriate department when necessary.
* Meet and exceed daily, weekly, and monthly appointment setting and follow-up goals.
* Collaborate with sales and service teams to ensure a seamless customer journey.
* Stay informed about current inventory, pricing, and manufacturer incentives.

Job Qualifications**

* High school diploma or equivalent required; some college coursework preferred.
* Previous experience in a BDC, call center, customer service, or sales role, preferably within the automotive industry.
* Excellent verbal and written communication skills.
* Strong interpersonal skills and a customer-centric approach.
* Proficiency in using CRM software and other office applications (e.g., Microsoft Office Suite).
* Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
* A positive attitude, strong work ethic, and ability to work independently and as part of a team.
* Must be able to work flexible hours, including evenings and weekends.