Healthcare Process Coordinator

At VitalCore we pride ourselves on retaining and acquiring compassionate, dedicated individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff. 

HEALTHCARE PROCESS COORDINATOR BENEFITS PACKAGE:

• Holiday Pay: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, and Christmas Day
• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Short Term/Long Term Disability
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program and Discount Center
• 401K & Plan Matching
• PTO
• Annual Incentive Bonus

HEALTHCARE PROCESS COORDINATOR POSITION SUMMARY:

This position will assist the Health Services Administrator and Director of Nursing in development, implementation and completion of a compliance auditing system to provide ongoing and systematic review of areas including but not limited to the following: patient and family care inquiries and concerns, offender grievances, client inquiries, offender requests to staff, disaster preparedness and planning, accreditation, quality improvement activities and associated performance improvement planning, credentialing, gathering and reporting of healthcare statistics, staffing and labor management, compliance with key performance indicators and other administrative duties as assigned to assist in fulfilling contractual requirements. 

HEALTHCARE PROCESS COORDINATOR ESSENTIAL FUNCTIONS:

• Follows all related federal, state, correctional health care, VCHS and DOC policies, regulations and guidelines 
• Responsible for gathering and organizing data from all departments and preparing monthly reports for submission 
• Studies reports, processes and practices to identify areas of concern and works with the Health Services Administrator and Director of Nursing to create quality improvement projects that will ensure the organization is meeting standards. 
• Promotes awareness of key performance indicators through monthly education at all staff meetings and organizes clinics/workshops to educate and inform staff members. 
• Reviews site health care statistical reports to ensure problems are identified and corrective actions taken. 
• Completes monthly on-site quality assurance evaluations and submits audits to the regional QI team as scheduled 
• Completes responses to intra-facility grievances and Form-9s within timeframes outlined in KSA and IMPP 
• Completes responses to client inquiries and family inquiries as assigned by Kansas Regional Office and Site Leadership 
• Monitors staff credentialing for required licensure and training 
• Continually monitors compliance with key performance indicators outlined in comprehensive healthcare contract 
• Continually reviews VitalCore medical data and compares with other organizations.
•  Assists staff in the preparation for quality assurance audits. Attends training and meetings as required. 
• Demonstrates proficiency in all company software required for the position. 
• Other duties as assigned.

HEALTHCARE PROCESS COORDINATOR REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree with major coursework in criminal justice, the social sciences, business or the behavioral sciences or related experience.
• Two years’ experience in collecting, evaluating, studying or reporting on statistical, economic, fiscal/budget, legislative or administrative data. 
• Knowledge of Correctional healthcare principles and practices preferred; along with knowledge of applicable state and federal laws. 
• Knowledge of the principles and methodologies used in collection, analysis and presentations of data. 
• Extensive knowledge and experience with quality improvement methods and tools. 
• Must maintain current tuberculosis documentation and active CPR certification. 
• Must be able to pass background investigation and obtain agency security clearance 
• Proficient computer skills. 
• Must be fluent in English language, including reading, writing, speaking, and understanding. 
• Must be a supportive team member, who contributes to and demonstrates teamwork and team concept. 
• Able to make independent decisions when circumstances warrant such action. 
• Able to deal tactfully with personnel, family members, visitors, government agencies/personnel, and the public, as required for position.  
• If leadership role, must possess leadership and supervisory ability and be able to work harmoniously with and supervise other personnel. 
• Must not pose a direct threat to the health or safety of other individuals in the workplace.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
• Continuously conducts complex interpersonal interactions, makes moderately complex decisions, analyzes and solves complex problems, and handles multiple tasks. 
• Frequently uses teamwork skills, discretion, and occasionally mentors/trains new employees. 
• While performing the duties of this job, the employee is regularly required to sit, walk, climb stairs; use hands to finger, handle feel; and must regularly lift in excess of 35 lbs. 
• The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus; and must be able to communicate and exchange accurate information. 

HEALTHCARE PROCESS COORDINATOR SCHEDULE:

• Days, Monday-Friday

VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.