Task Force Sales Manager

JOB SUMMARY

The Task Force Sales Manager travels to assigned hotels within the Lodging Dynamics portfolio and fills in for open Sales Manager positions and/or provides additional sales support as needed. This position completes sales functions of the assigned hotel including proactive sales activities towards revenue goals while managing new and existing client relationships. The Task Force Sales Manager is responsible for overall account management, business generation, and sales prospecting for their assigned hotel. This experienced sales manager role is ideal for someone who loves traveling and is familiar with various hotel chain scales and markets.

Primary duties consist of performing office or non-manual work directly related to management or general business operations. Work includes the exercise of discretion and independent judgment with respect to matters of significance.

ESSENTIAL JOB FUNCTIONS

• Seamlessly fills in for open Sales positions at assigned hotel and sells the required group segments.
• Establishes and maintains a client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the assigned hotel.
• Ensures that predetermined sales expectations are met or exceeded.
• Manages daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
• Conducts tours, answers questions for walk-in and call-in customers directing them to other sales staff members if appropriate.
• Develops and maintains relationships with key clients in order to produce group and/or catering business for the assigned hotel.
• Documents all sales activities into Delphi in a timely and accurate manner.
• Attend weekly revenue calls
• Provides weekly sales activities to the Director of Sales and VP of Sales of the assigned hotel for weekly sales recap.
• Conducts forecasts with the General Manager.
• Conducts weekly funnel reviews with sales team and GM
• Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines; confirms agreements in writing and forwards documents to client and affected hotel departments.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Forecasts for group on a weekly basis and provides updates to GM
• Accurately records all bookings and cancellations.
• Spends a majority of time outside of assigned hotel conducting sales calls and sales blitzes.
• Provides administrative support to the Sales team/office as needed.
• Meets with Operations and Food & Beverage Staff as needed to review group resumes and banquet event orders.
• Actively participates in various local industry networking events as needed for the assigned hotel.
• Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction while maintaining a 4 hr company standard response time.
• Meets with planners after their event to discuss the success, deficiencies, etc. and to re-book future business.
• Assists with Sales Manager and Coordinator training and onboarding opportunities when needed and available.
• Regular, reliable attendance and punctuality is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• Bachelor's degree from an accredited university or equivalent in related field.

EXPERIENCE

• A minimum of four (4) years' experience as a dedicated hotel sales leader.

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SUPERVISORY RESPONSIBILITIES

Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals for direct reports.
• Establishes objectives and goals for the team.
• Follow DOS "How to start your Day" checklist
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits and interviews.
• Orientates and trains.
• Issues corrective action and makes recommendations for termination.
• Investigates and resolves concerns and complaints.
• Creates department work schedules.
• Approves time records and time off requests; submits payroll.
• Proactively assesses risk to establish systems and procedures to protect organizational assets.
• Ensures compliance with safety regulations.
• Maintain the department's budget.
• Ensures accurate and efficient management of inventory.

LICENSES & CERTIFICATIONS

• This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Recognizes an emergency situation and takes appropriate action.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
• Analytical and problem-solving skills.
• Strong focus on accuracy and precision.
• Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks
• Performs well with frequent interruptions and/or distractions.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization.
• Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
• Exceptional interpersonal skills to include coaching, counseling, and mentoring.
• Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
• Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations.
• Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
• Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
• Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Proficient in negotiations.
• Proficient in public speaking.
• Basic math skills.
• Advanced math skills.
• Basic knowledge of Google Docs/Microsoft Word.
• Proficient in Google Docs/Microsoft Word.
• Basic knowledge of Google Sheets/Microsoft Excel.
• Proficient in Google Sheets/Microsoft Excel.
• Basic knowledge of Google Slides/Microsoft PowerPoint.
• Proficient in Google Slides/Microsoft PowerPoint.
• Basic knowledge of Gmail/Microsoft Outlook.
• Proficient in Gmail/Microsoft Outlook.
• Proficient in M3.
• Proficient in Delphi FDC.
• Proficient in ProfitSword.
• Proficient in Cvent, Meeting Broker, The Knot, Knowland, TravelClick and Marriott/Hilton Sales Tools Resources.
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

TRAVEL REQUIREMENTS

• 100% travel required.

PHYSICAL DEMANDS

• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Specifically, when the amount of climbing exceeds that needed for ordinary motion.
• Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
• Stooping: Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Crawling: Moving about on hands and knees or hands and feet.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• No special visual requirements.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm's reach or beyond.
• Color Vision: Ability to identify and distinguish colors.
• Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
• Depth Perception: Ability to judge distances and spatial relationships (three-dimensional).
• Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
• Sedentary Work: Work that involves primarily sitting, with occasional walking or standing for brief periods. Tasks may require handling small objects or operating standard office equipment. Typically requires the ability to lift or move up to 10 pounds occasionally.

WORK ENVIRONMENT

• None: No exposure to adverse environmental conditions (typical office/administrative setting).

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.