Receptionist

Responsibilities

The Receptionist receives and properly directs all clients, vendors or other visitors to the InnovAge facility. Provides clerical, office and administrative duties in overall support to the InnovAge facility and function. Physical attendance at an InnovAge facility is essential to performing the job duties.Reception/Customer Service – 60%

• Receives visitors and employees to InnovAge with a courteous attitude and disposition and assists individuals who need assistance with services and/or directions to offices.
• Ensures facility security by maintaining sign in sheets and issuing visitor badges, notifies staff member of visitor’s arrival in a timely fashion.
• Answers all incoming calls and routes to appropriate departments, takes messages and responds as needed
• Maintains an orderly reception area in order to provide and maintain InnovAge image
• Pages staff via paging system when appropriate and according to established procedure
• Responds to emergency calls according to established procedures in a courteous and helpful manner.

Clerical Administrative – 40%

• Handles and processes incoming and outgoing packages and/or letters from FedEx, USPS, UPS and other postal delivery and messenger companies.
• Prepares and processes interoffice and regular outgoing/incoming mail. Distributes mail in a timely manner with regard to confidentiality and sensitive issues.
• Provides basic and general maintenance of all office equipment which includes pagers, copiers, faxes and printers, notifies appropriate parties when equipment is out of order
• Maintains appropriate logs and records of office equipment and or supplies and assists with care and maintenance
• Provides administrative support and performs general office duties as assigned.
• Additional work functions and duties may be assigned

REQUIRED

• High School diploma or GED
• Experience answering inbound phone calls and knowledge of multiline phone systems
• Experience with standard office procedures including filing, record keeping and the use of standard office equipment such as personal computers, copiers and fax machines 

PREFERRED

• Medical Terminology
• Bilingual - Spanish

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Additional Information

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida ApplicantsThis position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.For more information, please visit the Clearinghouse Education and Awareness website:  https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. 

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.