Bilingual Customer Service Representative II

Job description:

Company

ServCorp (SCx), formerly RZ Service Group, is a growing logistics, supply chain, material supply, and government contracting company supporting commercial, municipal, and federal clients. We are building a disciplined, organized, and execution-focused team to support our continued growth.

About the Opportunity

ServCorp is seeking a qualified Bilingual Customer Service Representative II for a potential five-year warehouse, distribution, and logistics support opportunity supporting operations at the GPO Pueblo Distribution Center.

This position is contingent upon contract award.

Position Summary

The Bilingual Customer Service Representative II will provide customer service and administrative support associated with warehouse and distribution operations. The position requires strong communication, documentation, organization, and customer-service skills.

The successful candidate must be able to communicate effectively with customers and personnel and maintain accurate documentation in support of daily operations.

Essential Duties & Responsibilities

• Provide customer service support for warehouse and distribution operations.
• Communicate professionally with customers, Government personnel, and contractor staff.
• Assist with customer inquiries and operational requests.
• Maintain accurate records and documentation.
• Support warehouse-related administrative activities.
• Assist with tracking and communicating the status of customer requests and operational activities.
• Maintain strong attention to detail and accuracy.
• Perform duties in accordance with applicable Government and contractor procedures.
• Support the overall warehouse operation as assigned.
• Perform additional duties consistent with the position as required.

Required Qualifications

• Bilingual communication capability.
• Customer service experience.
• Strong verbal and written communication skills.
• Strong organizational and documentation skills.
• Ability to work effectively in a warehouse/logistics environment.
• Ability to work onsite at the GPO Pueblo Distribution Center.
• Ability to successfully complete required Government background processing and facility-access requirements.
• Ability to follow Government and contractor policies and procedures.

Preferred Qualifications

• Previous Government or logistics customer-service experience.
• Warehouse, distribution, inventory, or supply-chain experience.
• Experience working in a Government contracting environment.
• Microsoft Office experience.

Benefits

Eligible employees may receive benefits in accordance with ServCorp policy and the applicable Service Contract Labor Standards/Wage Determination requirements, including applicable health and welfare benefits, paid leave, holidays, and other applicable benefits.

Security & Site Access

Employment is subject to applicable Government background screening and facility-access requirements. Government facility access will be granted only after the required initial vetting has been successfully completed.

Contingent Employment Notice

This position is contingent upon contract award.

ServCorp is an Equal Opportunity Employer.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person