Ramp Agent

Job DetailsJob Location: Avflight Services Punta Gorda - Punta Gorda, FL 33982Position Type: Full-Time/Part-TimeEducation Level: High School/GED EquivalentJob Shift: AnyGeneral Purpose of Job: This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.  Duties:  Provide efficient, friendly service to all of our customers Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges  Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies  Guide passengers from the terminal to and from aircraft ensuring a safe path at all times  Perform the loading and unloading of cargo on and off aircraft  Transport cargo between terminals and aircraft  Physical handling of freight and company material  Marshalling aircraft and equipment  Operate ground equipment, including tugs and belt loaders  Clean and service cabin interiors, including cockpit, lavatories and draining lavatories  Use safety related equipment and provide de-icing service to the aircraft when needed  Perform other duties as assigned  Qualifications  Qualifications: Excellent communication skills  Ability to push/pull/lift 50 lbs. for extended periods of time  Ability to read and write English; bilingual skills a plus  Ability to work efficiently under time constraints  Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays  Must be 18 years or older  High School diploma or GED equivalent  Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S.  Must have valid Driver's license  Must be willing to work outside in all types of weather and elevated noise levels within the airport environment   Competency/Behavioral Requirements:   Be pleasant with others on the job and display a good-natured, cooperative attitude  Be reliable, responsible, and dependable, and fulfill obligations  Strong attention to detail  Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations  Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace  Willingness to take on responsibilities and challenges   Be sensitive to others' needs and feelings and be understanding and helpful on the job    Physical Demands :  Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.    Work Environment:   Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.    EEO/AA