New Patient Coordinator

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties. 

Redefine Healthcare is looking for a dedicated, full-time New Patient Coordinator to join our expanding team of healthcare professionals in our Mount Laurel Office. The New Patient Coordinator will be responsible for overseeing and coordinating all new patient registration processes, ensuring accurate data collection, verifying insurance, and facilitating a seamless onboarding experience for every new patient. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: New Patient Coordinator

Pay Rate: $20-22/hour depending on specialty and experience

Hours: 40 hours per week

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Key Responsibilities (not limited to):

• Respond to new patient inquires
• Schedule appointments
• Gather insurance information
• Verify insurance benefits
• Make sure all information available is entered into EMR
• Request prior medicals/ Scan into EMR when received
• Correspond with attorneys and nurse case managers
• Perform clerical duties, answering of phones, and scanning
• Answer incoming calls and direct them to the correct department
• Cross Train as a Medical Receptionist
• Participate in ad hoc projects to improve efficiency, patient satisfaction, and workflow optimization.

Minimum Level of Education or Experience Required:

• High school diploma or equivalent required; associate’s degree in healthcare administration or related field preferred.
• Minimum of 2–3 years of experience in healthcare registration, patient intake, or medical office coordination.
• Experience with electronic health records (EHR) systems required.
• Good Judgement, organization ability, and initiative
• Attention to detail, self-motivated, ability to anticipate physician needs
• Ability to work in a fast-paced environment
• Exceptional communication and organizational skills
• Adaptable and versatile
• Comply with HIPAA confidentiality standards