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JOB SPECIFICATION: Supervisor, Clinical Operations
Reports to: Sr Manager, Clinical Operations
Classification: Non-Exempt
Location: Hybrid/Remote
COMPANY OVERVIEW:
RMX Holdco, Inc. and Subsidiaries (AKA “Rhythmedix” or the “Company”) is a rapidly growing provider of remote cardiac monitoring services. The Company focuses on improving patient care through the use of patient-friendly devices and mobile communications to diagnose and treat heart disease faster. Our Cardiac Monitoring solutions use cellular networks to send near real-time medical data to a central monitoring center. Our RhythmStar® mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor.
RhythMedix has launched the industry's first multi-modality wearable monitor that includes built in cellular technology for real time patient monitoring.
POSITION SUMMARY:
The Supervisor, Clinical Operations oversees the daily workflow and performance of clinical technicians, ensuring operational efficiency, quality, and staff support. This role manages work queues, provides coaching and training, and serves as a key point of support for both technicians and leads. The Supervisor also maintains a positive, collaborative environment that promotes growth, accountability, and employee engagement.
KEY RESPONSIBLITIES:
Operational Oversight
- Monitor technicians’ workflow, production, phone activity, and breaks to ensure efficient operations.
- Manage event and MCT queues, ensuring timely processing and quality standards.
- Assign MCTs and prepare shift reports as needed.
- Handle daily duties such as processing MCTs, event logs, and answering patient and physician calls.
Coaching & Development
- Assist leads and technicians with questions or operational challenges.
- Conduct 1:1 coaching sessions and retraining to support technician growth and performance improvement.
- Lead annual performance reviews and provide ongoing feedback.
- Create supportive guides and resources to aid in continuing education and troubleshooting (e.g., phone troubleshooting).
Scheduling & Workforce Support
- Review and manage PTO requests, holiday schedules, and staffing coverage.
- Serve as an emotional and professional support for staff, actively listening to concerns and guiding technicians through challenging situations.
- Promote a positive team culture, fostering engagement, collaboration, and accountability.
Quality & Compliance
- Ensure adherence to department policies, procedures, and quality standards.
- Identify workflow gaps and provide feedback or solutions to improve efficiency and consistency.
QUALIFICATIONS, SKILLS & COMPETENCIES:
- Strong leadership and coaching skills, with the ability to support and mentor clinical staff.
- Excellent organizational, problem-solving, and multitasking abilities.
- Effective communication and interpersonal skills.
- Experience in clinical operations, MCT, or event monitoring preferred.
- Demonstrated ability to foster a supportive, collaborative, and accountable team environment.
BENEFITS:
- Competitive salary and bonus structure
- Health, dental, and vision insurance
- Retirement savings plan - 401(k) - with company match
- Paid time off (PTO) and holidays
- Professional development and training opportunities
- Employee wellness programs
RMX Monitoring, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Learn more about this Employer on their Career Site
