Guest Services Attendant II

Description

Position Title:   Guest Services Attendant II     

Reports To:   Guest Services Manager

Department: Guest Services  

Status: Non-Exempt

I. SUMMARY

Under the supervision of the Guest Services Manager, the Guest Services Attendant II is primarily responsible for providing services to the visiting public and for activities associated with maintaining a friendly, secure, and informative environment. They are responsible for assisting GSA I staff in register sale overrides, voids and sales returns.  GSA II also assist the GS Coordinator in the organization of GSA I staff and orchestrating daily breaks, lunches and assist in opening and closing of Park, as assigned.

II. ESSENTIAL JOB FUNCTIONS

· Serve as the first contact for Park guests, providing an excellent customer service experience to each guest.

· Engage guests while in Park. Offer assistance, answer questions, and give direction to guests as needed.

· Greet visitors, collect entry fees accordingly, and maintain a visitor count.

· Provide information to the public regarding interpretation of park facilities and exhibitions.

· Monitor activities within the park complex to ensure safety of guests, living and non-living collections, displays, etc.

· Manage a cash drawer, count and reconcile money, and post amounts to daily balance sheet.

· Assist GSA I in register sale overrides, voids and sales returns.

· Coordinate with GS Coordinator to orchestrate daily breaks, lunches and assist in opening and closing of Park, as assigned.

· Maintain a clean and orderly front desk area, replace pamphlets, set out and return donation boxes at the beginning and end of the day.

· Support answering the park’s main telephone line by referring calls to staff or voice mail, and providing information to the public regarding park programs and events.

· Inspect park buildings including doors, windows, alarm systems and exhibit areas, kitchen, lighting, television monitors, floors, restrooms, museum grounds, etc. to assure the building, its contents, and the premises are secure, sanitary, clean, and orderly.

· Lock/unlock front doors, turn on/off alarm systems and lights upon opening and closing.

· Provide support to Park events/meetings and assist with set up/takedown of tables, chairs, etc.

· Other duties as assigned. 

Requirements

I. EDUCATION AND EXPERIENCE

· Minimum of one (1) year experience working with the public in customer service environment.

· Experience working with point-of-sale cash register system or comfortable working in computer

environment desirable.

II. KNOWLEDGE, SKILLS AND ABILITIES

· Professional, outgoing communicator.

· Able to greet and communicate effectively with staff, volunteers, and guests, including school-age children, young adults, and teachers.

· Able to multi-task (for example, interact with guests while watching over the store area or exhibit displays to minimize theft or damage).

· Able to observe, recognize, and take action to correct potentially hazardous situations whether via actions by guests or problems with museum equipment or displays.

· Must be able to work flexible hours, including weekends and holidays. 

· (Regular Full and Part-Time Staff excluding Temporary/Seasonal Staff) must possess a valid California driver’s license or be able to acquire within ten (10) days. Provide a clean DMV report. 

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job. 

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

1.) How much on-the-job time is spent in the following physical activities?

Standing - C

Walking - F

Sitting - N

Talking, Hearing - C

Feeling, Fingering, Grasping - C

Climbing, Balancing - O

Crouching, Crawling, Kneeling - O

Reaching with Hands and Arms - F

Tasting, Smelling - N

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

2.) Does this job require that weight be lifted or force be exerted?

Up to 10 pounds - F

Up to 50 pounds - F

Up to 100 pounds - O

More than 100 pounds - N

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

3.) Does this job have any special vision requirements?

Looking at CRT - C

Color Vision (identify and distinguish colors) - O

Peripheral, Depth Perception - O

Ability to Adjust Focus - O

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

4.) How much exposure does this job have to the following environmental conditions?

Blood, Body Fluid - O

Toxic Chemicals - O

Moving Parts - O

Electrical Shock Risk - O

Explosives - N

Fumes - N

Extreme Cold (non-weather) - N

Extreme Heat (non-weather) - N

Severe Hot Weather - F

Severe Cold Weather - O

5.) How much noise is typical for this job's work environment?

• __x__ Very Quiet (Example: Forest trail, isolation booth for hearing test) Quiet (Example: Library, private office) 
• __x__ Moderate Noise (Example: business office with typewriters/printers, light traffic)
• ____ Loud Noise (Example: Metal can manufacturing, large earth moving equipment)
• ____ Very Loud Noise (Example: Jack hammer work, front row rock concert)