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Responsible for providing prompt, friendly, and courteous service to our guests.
Responsibilities
Greet, direct and assist all guests
Inform guests of approximate time frame for bell service
Offer each guest a room orientation, luggage placement (rack/closet) and ice service
Offer concierge services and promote laundry, health spa, and other services
Ask guests how their stay was
Offer transportation assistance
Frequent writing of luggage tickets
Deliver, retrieve, and store luggage for our guests
Load and unload luggage from vehicles
Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups
Answer a high volume of phone calls in a polite and professional manner
Direct contact with guests requires patience and good communication
Drive V.I.P. guests in our limousines and other company vehicles
Deliver and retrieve boxes, packages and envelopes to and from our business center for our guests
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
Qualifications
- Ability to maintain confidentiality of sensitive information
- Ability to understand and comply with all Company and departmental rules and regulations, policies, and procedures
- Skill in establishing and maintaining effective working relationships with co-workers
- Ability to read, write, and communicate verbally in English
- 5 years of safe driving experience in vehicle
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS
Ability to stand for long periods of time
Normal sense of smell, touch, sound and vision range
Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.
Occasional bending and reaching from floor to 6 ft., crouching, lifting/carrying of 25-50 lbs., copying and writing of numbers
Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currency
Work area is subject to variable temperatures
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
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