Bakery Clerk

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

·       Bakery Clerk will prepare items per customer requests using proper bakery equipment.

·       Bakery Team Member should offer product samples to help customers discover new items or products they inquire about.

·       Bakery Clerk will be able to inform customers of bakery specials.

·       Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.

·       Recommend bakery items to customers to ensure they get the products they want and need.

·       Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.

·       Prepare foods according to the food temperature logs and follow cooking/baking instructions.

·       Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.

·       Adequately prepare, package, label and inventory ingredients in merchandise.

·       Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

·       Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.

·       Label, stock and inventory department merchandise.

·       Report product ordering/shipping discrepancies to the department manager.

·       Understand the store's layout and be able to locate products when requested by customer.

·       Stay current with present, future, seasonal and special ads.

·       Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

·       Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.

·       Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

·       Promote trust and respect among associates.

·       Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

·       Adhere to all food safety regulations and guidelines.

·       Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

·       Display a positive attitude.

·       Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

·       Notify management of customer or employee accidents.

·       Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.

·       Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

·       Customer Service skills

·       Ability to handle stressful situations

·       Effective communication skills

·       Knowledge of basic math

·       Ability to obtain current food handlers permit once employed

Desired Previous Job Experience:

·       Customer Service skills

·       Bakery or Deli experience is helpful

·       Retail experience

The final rate of pay is determined at store level based on prior equivalent work experience.

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits:

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits:

• Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Potentially bonus eligible depending on varying criteria by location
• Associate discounts

Growth and Development Benefits:

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!