Ambassador

Job DetailsJob Location: Reston, VA 20190Education Level: NoneSalary Range: $17.00 - $17.50 HourlyTravel Percentage: NoneJob Shift: DayUnder the supervision and direction of the MHS Manager or Team Lead, the Desk Ambassador helps patients and visitors find their way around the hospital and answers phone calls. This role also gives out visitor badges, provides general information, and works closely with hospital staff to make sure every guest has a positive experience.  QualificationsKey Responsibilities  Greet all patients, guests, and staff as soon as they arrive  Use prepared scripts to say hello and goodbye to every guest  Provide room numbers to visitors when allowed by hospital rules  Complete visitor screenings and issue badges as required  Give directions and answer basic questions about the hospital and surrounding campus  Work as a team with other hospital staff to create a welcoming environment  Help keep the reception area clean, organized, and comfortable  Respond to questions and concerns kindly and respectfully  Report any unsafe or suspicious behavior to hospital security right away  Stay up to date on hospital safety and emergency procedures  Keep the work area safe and neat by following company rules  Keep patient and hospital information private, in accordance with HIPAA guidelines  Do other tasks as needed or assigned by your manager  Perform other duties as assigned    Qualification and Requirements  High school diploma, GED, or equivalent experience  Legally allowed to work in the United States  Must pass a background check and a drug test  Able to read, write, and speak English clearly  Must meet hospital health and immunization requirements  Ability to demonstrate professionalism, with excellent communication and interpersonal skills  Passion for customer service and attention to detail is important    Physical Requirements  Regularly required to stand, walk, sit, use hands, talk, see, and hear  Must be able to lift and/or move up to 50 pounds occasionally  Must be able to push or pull someone in a wheelchair weighing between 100 and 350 pounds, sometimes over a long distance  The ability to work flexible schedules and extended hours such as weekends, holidays, or longer shifts is sometimes required