Call Center Customer Service Representative

This position reports to our 2221 Lakeside Blvd, Richardson, TX 75082 location. If selected, you must be able to report to this work location. This position requires office presence of a minimum of 5 days per week.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. 

Our Premier Service Consultants earn $20.16 hourly. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact:  

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. 

What Your Day-to-Day Will Look Like: 

• Handle customer interactions (calls, chats, emails) in a fast-paced environment. 

• Identify upselling opportunities and close deals to reach your sales and commissions targets. 

• Accurately resolve issues related to service, billing, payments, and collections. 

• Explain bills and product features clearly. 

• Troubleshoot basic problems and seek higher support if needed. 

• Build customer confidence and loyalty by resolving issues. 

• Support various customer inquiries, including technical issues. 

• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. 

• Paid training to set you up for success. 

Key expectations to succeed: 

• Commissioned sales experience highly preferred 

• Unwavering Customer Focus 

• Strong Work Ethic 

• Adaptability 

• Problem-Solving Skills 

• Attention to Details 

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage 

• 401(k) plan 

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone 

• Tuition reimbursement program 

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. 

• Paid Parental Leave 

• Additional sick leave beyond what state and local law require may be available but is unprotected 

• Adoption Reimbursement 

• Disability Benefits (short term and long term) 

• Life and Accidental Death Insurance 

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 

• Employee Assistance Programs (EAP) 

• Extensive employee wellness programs 

Weekly Hours:

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.