Emergency Response/Compliance Specialist

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

Join AT&T's Global Legal Demand Center team and serve as a critical liaison for law enforcement, first responders, and emergency personnel nationwide. In this role, you'll provide 24x7 support for emergency requests and legal demands while protecting customer information and ensuring compliance with legal and regulatory requirements.

Key Responsibilities

• Respond 24x7 to emergency requests from law enforcement and first responders.

• Process civil and criminal legal demands, including subpoenas, search warrants, court orders, surveillance, and location requests.

• Provide authorized subscriber, location, and call record information in accordance with established policies.

• Maintain strict confidentiality and follow security and compliance protocols.

• Accurately document and track requests while meeting service-level commitments.

• Prioritize and manage multiple urgent requests in a fast-paced environment.

• Represent AT&T as a custodian of records to authenticate information. 

 Qualifications

Required:

• 2+ years of experience in legal compliance, telecommunications, public safety, emergency services, or a related field.

• Ability to work non-traditional hours, including overnight shifts, afternoon/evening hours, weekends, and holidays.

• Strong attention to detail, critical thinking, sound judgment, and effective listening skills to communicate clearly and professionally across all teams.

• Ability to work independently and manage multiple priorities.

Preferred:

• 911 Emergency Center experience.

• Legal request or law enforcement support experience.

• Network Operations Center (NOC) experience.

• Knowledge of wireless networks.

• Experience with case management or records systems.

• Bachelor’s degree or equivalent experience preferred.

What You'll Bring

• Sound decision-making under pressure.

• Strong confidentiality and information-protection practices.

• Customer-focused mindset and professionalism.

• Ability to balance speed, accuracy, and compliance in time-sensitive situations.

Be part of the team that supports public safety, protects customer information, and delivers critical support when it matters most.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.