Beverage Operations Manager

Manage the overall operation of all beverage department including hiring, training & development of personnel. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment. 

Responsibilities

• Handles overall beverage department budgets, profit & loss statements, cost analysis, planning and promotions.
• Ensures regulatory, internal controls and policy and procedure compliance, ensuring the successful execution of beverage operation within the established operational service and product standards. 
• Develop and implement action plans to address business needs, communicating variances from established standards to the Director of Food & Beverage.
• Ensure that the proper levels of service are provided based on forecasted needs; acting immediately on any guest complaint to ensure that corrections are made and that 100% satisfaction guarantee invocations are achieved.
• Maintain a neat, clean, organized, safe and comfortable work environment for 
  employees and guests, enforcing all appearance and uniform guidelines. 
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. 
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. 
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. 
• Ensures that team members clearly understand and are held accountable for their performance expectations. 
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. 
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. 
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view. 
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. 
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. 
• Recommends and implements change to improve overall employee and guest satisfaction. 
• Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. 

Qualifications

• 5 years in the field of food and beverage, including 3 years managerial experience in a multi-unit operation, preferred
• College degree or equivalent experience required. 
• Must have strong communication, supervisory and organizational skills.
• Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required. 
• Must possess good customer service, employee relations and leadership skills. 
• Must have good analytical abilities. 
• Must have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services. 
• Must be able to respond calmly and make rational decisions when handling guests and employees. 
• Must be able to coordinate multiple tasks at once.
• Must be able to implement strategic vision and plan into day-to-day operations.
• Must be able to quickly and accurately perform mathematical computations.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Ability to train, follow and execute training manuals. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance.
• Must be able to tolerate areas containing secondary smoke. 
• Must be able to work in a fast-paced environment.
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.