Revenue Cycle Coordinator III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

25% Supports priorities assigned by the supervisor and/or manager. Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations.  Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations. Troubleshoots problem identification, quantification, and resolution. Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows.

25% Works closely with associates to address errors offering solutions and retraining as needed.  Provides timely, constructive feedback and training to support performance improvement. Assists in the development of training documents and to assist with onboarding, training and cross-training of staff. Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up.  Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making.

25% Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise. Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency. Identifies trends and recurring issues, escalating  cases as needed. Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance.

20% Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle. Updates policy and procedure manual with supervisor and/or manager. Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development.

5% Performs other duties as assigned to support departmental goals and organizational priorities.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 1 year of relevant experience required
• Or equivalent combination of education and experience
• Medical terminology (preferred)
• Intermediate Excel Knowledge (preferred)

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.