512 - Client Care Tech Support - Technical Support Specialist I

What we need...

We are seeking a customer focused technical professional to support and resolve a wide range of technology issues for our banking customers. This role is ideal for someone who enjoys troubleshooting, maintaining secure and reliable systems, and delivering excellent service while working in a collaborative environment.

What’s in it for you....

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award winning employer, including:

• Hybrid schedules and ample paid time off supporting work/life balance and flexibility

• Customized training and onboarding to support you in your first year at COCC

• Robust employee development programs aligned with career pathing objectives

• Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets

• Generous PTO, benefits, and competitive compensation

• On-site fitness centers, wellness incentives, and lifestyle spending accounts

• Tuition reimbursement

• One on one career coaching

• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work

• Financial planning assistance with certified professionals

• Peer recognition programs

What You’ll do...

• Analyze, support, and resolve customer technical issues related to operating systems, applications, data communications, firewalls, email, remote access, software, and hardware peripherals.

• Assist the Technical Consulting Group with onsite and remote client engagements.

• Meet established service level objectives and maintain timely resolution of assigned incidents and requests.

• Coordinate and manage escalations in a timely and professional manner.

• Perform preventative maintenance and system health activities.

• Deploy operating system and third-party software updates to assigned customers.

• Assist with testing and validation of updates prior to customer deployment.

• Identify areas of risk or concern and assist with developing and implementing resolutions.

• Participate in customer projects, technology upgrades, and other company initiatives as needed.

What You’ll bring...

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience

• Minimum 1 year of experience in an industry standard help desk role

• 1+ years of experience supporting customers in a multiple Microsoft operating system environment

• Ability to communicate effectively with all levels of staff and management both verbally and in writing

• Ability to demonstrate accountability, accept responsibility, and work effectively within teams and workgroups

• Excellent customer service skills

• Ability to operate, install, configure, and maintain Microsoft Windows Operating Systems

• Experience supporting standard Windows applications, Java, and Microsoft Office

• Experience supporting custom Windows applications

• Experience supporting network printers

• TCP/IP knowledge

Salary Range for this role is $53,400-$72,200 per year. Role is hybrid onsite in Rocky Hil, CT