DTW Fuel Facilities Operations Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   

Job Summary

The Fuel Facility Operations Manager is responsible for the safe and efficient operation of the fuel facility, ensuring compliance with all safety protocols and regulatory standards. This role encompasses the comprehensive management of day-to-day operations, including fuel scheduling, manpower planning, fuel quality audits, budgeting and forecasting, and performance management. The Operations Manager plays a pivotal role in overseeing administrative, operational, and security tasks, maintaining equipment and facility upkeep, and promoting a culture of safety and excellence.

In addition to operational oversight, the Fuel Facility Operations Manager works closely with the Station Manager and key airline representatives to ensure all customer service standards are met, while actively driving improvements in inventory management, customer satisfaction, and overall facility performance. This position requires a detail-oriented professional with strong leadership skills and a commitment to creating efficient, compliant, and high-quality fuel facility operations.

The expected pay rate is $85,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.  

Your activities

Safety and Compliance:

• Ensure that all operations adhere to company safety and health policies, actively maintaining a safe work environment.
• Ensure compliance with regulatory standards, including FAA, TSA, IATA, ATA, U.S. Customs, airport authority, and company rules and regulations.
• Oversee adherence to fuel quality and safety standards, including ATA 103 Fuel Quality Control Specifications, NFPA 407, and FAR Part 139.321.

Operational Efficiency:

• Maintain efficient and cost-effective facility operations through the management of subordinate staff, with a focus on optimizing operational efficiency and reducing costs.
• Monitor and manage staffing, time, and attendance to minimize reliance on overtime, maintaining an efficient and productive workforce.
• Actively monitor and drive performance to achieve location-specific KPIs, including employee safety, on-time performance, and financial targets.

Customer Service and Contract Fulfillment:

• Ensure that customer service standards are met and that contract services are performed in line with client expectations.
• Liaise regularly with customers, airport authorities, and government agencies to address needs and maintain strong working relationships.

Team Leadership and Development:

• Supervise and support subordinate staff, providing coaching, counseling, and disciplinary action as needed to uphold company policies.
• Foster a culture of accountability, safety, and continuous improvement among team members to achieve operational excellence.

Your profile

Education and Experience:

• Bachelor’s degree preferred, with a focus on Facility Management, Operations Management, or a related field.
• Minimum of five years of facility maintenance experience, preferably within the petroleum industry, including at least two years in a management role.

Technical and Analytical Skills:

• Strong ability to read, interpret, and apply business literature, technical documentation, safety protocols, and government regulations.
• Skilled in problem-solving, with the ability to address practical and abstract issues effectively.

Organizational and Communication Skills:

• Excellent organizational skills and keen attention to detail.
• Proficiency in oral and written communication, with an emphasis on clear documentation and reporting.

Additional Requirements:

• Valid driver’s license.
• Proficiency with Microsoft Office Suite, including Teams, Word, Excel, and PowerPoint.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

What we offer 

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation!