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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.Â
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Summary
Supports the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations, assesses each using standard procedures, and makes sound decisions.
Your role in our mission
- Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area.
- Demonstrates knowledge and skill in assigned work processes.
- Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements.
- Contributes to problem identification and resolution.Interprets, audits and reconciles reports for accuracy or completeness.
- Prepares and maintains standard reports for management and clients.Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
What we're looking for
- High school diploma or G.E.D.Two or more years of experience with customer service, preferably in an outsourcing environment
- Experience working with client company product and/or services
- Experience working with client company industry and/or functional area
- Experience working with business solutions software
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Other Qualifications
- Communication skills
- Personal computer and business solutions software skills
- Organization skills to balance and prioritize work
- Ability to multi-taskAbility to work independently and as part of a team
What you should expect in this role
- Hybrid, 2 days per week in Roseville. Work on-site 2 days per week and maintain attendance that adheres to the Gainwell policyÂ
- The deadline to submit applications for this posting is September 21, 2026
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The pay range for this position is $32,600.00 - $46,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
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We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
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Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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