Communications Technician

Communications Technician

FLSA: Non-Exempt Reports to: Deputy Director – Communications or Full-Time staff as assigned

Staff Supervisory Responsibility: No

General Service Areas/Conditions: Primarily indoor office environment with occasional site work as required. Ability to occasionally lift and/or move up to 75 lbs. Some nights and weekends could be required as needed.

Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability.

  Performs with excellence, the following tasks, including but not limited to:

• Consults with users regarding job requests and deadlines;
• Implements and assists with upgrades requested by software vendor, as directed by the Deputy Director;
• Installs radios, light bars, sirens, laptops, etc. in vehicles;
• Assists in providing after hour technical assistance and support to Public Safety users;
• Occasional night, weekend, holiday or emergency on-call availability;
• Documents specific information from Public Safety and Sheriff’s office users to identify specific problems, and documents specific resolution in the Information Technology department’s help desk software tool;
• Assists with replacement of Public Safety computers and related equipment;
• Collects and assists with the maintenance of software documentation;
• Troubleshoot initial diagnosis of system failure for fixed and non-fixed equipment, determining what action needs to be taken;
• Works with Deputy Director – Communications to coordinate and implement the system preventive maintenance program, and fixed and non-fixed equipment repair;
• Activates and deactivates radios, talk groups, and systems features as necessary; Programs and reprograms radios;
• Identifies system misuse and violations and reports same to Deputy Director and may take program steps;
• Identifies problem areas with radio system and comes up with solutions to fix;
• Works with Deputy Director – Communications and outside vendors to prepare specifications for new equipment.

Qualifications:

• Completion of two years of college or graduation from a business college;
• Completion of moderate computer courses from an accredited college or university.
• Desired: Associates degree in computer science from an accredited college or university.
• Four years of related experience
• Additional education and/or training may be substituted where applicable.
• Valid Virginia Driver’s License
• Requires completion of National Incident Management System IS-700 and IS-100 within 90 days of employment.

Core Skill Sets:

• Good oral and written communications skills;
• Ability to effectively prioritize multiple requests and manage concurrent processes;
• Thorough understanding and ability to utilize the county’s adopted software platform.
• Ability to read, analyze, and interpret documents such as technical procedures, system operating and maintenance manuals;
• Ability to write reports and correspondence;
• Ability to speak effectively with users and customers to obtain requirements, explain procedures, and resolve problems;
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; Tact and cooperation required;
• Communications involve both facts and opinions and coordination such as scheduling meetings or repairs with other County employees;
• May provide leadership and guidance as a work leader;
• Significant experience analyzing, troubleshooting, and resolving desktop computer issues and problems (hardware, software, communications);
• Above average degree of competency with computer hardware, software and peripheral devices;Strong customer service skills;
• Must be able to obtain thorough knowledge of current releases of Microsoft Windows, Microsoft Office, virus protection software, browsers and other applications as needed.