Job Summary:

The Regional Account Manager (RAM) is responsible for establishing and maintaining professional relationships with customers to maximize business sales; opening and closing service contracts that meet service agreement guidelines; engaging internal departments in developing customer sales performance; and managing the day-to-day operations in the assigned territory. The RAM will be in contact daily with customers, managing opportunities and providing solutions to achieve the desired outcomes. The RAM will support all regional sales needs as outlined by Management and will work closely with other Operations team members to drive growth in the market.

Supervisory Responsibilities:

Duties/Responsibilities:

Accurately forecast sales and meet annual sales goal for territory
Represent the Company’s full line of products and services to customers
Create, maintain, and present a Business Plan for assigned account base to Company management
Identify and resolve specific issues related to inventory, product fulfillment, product quality, tester repair, warranty adjudication, accounts receivables and payables, and driver professionalism
Control inventory levels by conducting physical counts, cycle counts, spot checks and reconcile inventory with electronic data storage systems. Some physical duties such as lifting batteries is required
Ensure that all product deliveries are made in a timely and correct manner without loss of sales
Run data reports to assess performance and identify sales/service improvement opportunities
Work with high opportunity, non-producing customers as a priority and visit all accounts to improve performance and build effective relationships
Promote best practices on tester usage, performance growth, customer service, product knowledge, order entry, and warranty/rotation procedures
Ensure contractor network is aware of new initiatives and promotions
Responsible for the safety and supervision of direct reports, Route Representatives
Adhere to or recommend more efficient operations policies and procedures
Other duties as assigned

Required Skills/Abilities:

Strong communication skills – listen, write, question, explain, and feedback
Interpersonal skills – customer service, building relationships, and handling conflict
Flexibility – responsive, creative, adaptable, and able to manage change
Exceptional presentation skills – facilitate message in a professional and articulate manner
Technical aptitude – ability to digest and break down concepts
Ability to innovate, motivate and educate – to achieve positive results through influence, leadership, and coaching
Strong teamwork and relationship building skills (internal and external)
Understand basic financials (Budget, P&L, ROI, Variance, Justification)
Report writing and data analytics (Knowledge of BigData and dashboard reporting preferred)
Strong computer and mobile device literacy, especially Microsoft O365 (Excel, Word, PPT, and Outlook

Desired Qualifications:

Bachelor’s degree in related field(s)
2-5 years of related account management and supervisory experience, automotive or roadside service preferred but not required
Formal sales, presentation and/or public speaking training highly desired
Ability to travel up to 80% (minimal overnight travel).
Valid driver’s license and solid driving record for a minimum of five years
DOT knowledge preferred
Knowledge of OSHA compliance preferred

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

When completing visits or ride-along in the field:

Ability to sit for extended periods while operating a commercial vehicle.
Frequent standing, walking, bending, kneeling, and climbing in and out of the truck.
Ability to lift, carry, transfer and maneuver batteries and other materials weighing between 50-75 lbs. consistently throughout the shift and all stops.
Frequent bending, and use of legs, hands, and arms to operate warehouse equipment, and secure loads.
Use of a tablet and mobile phone for routing, customer communication, and documentation.
Must have sufficient vision, depth perception, and hearing to safely operate a vehicle and warehouse equipment in various conditions.

When at Home Office:

Prolonged periods of sitting at a desk and working on a computer.
Ability to use standard office equipment such as a computer, keyboard, and mouse.
Occasional lifting of office supplies and materials.

Travel

Regular travel within the region, occasional travel within Club Assist territory.
Half of the time spent traveling by car.
May need to work extended hours based on business needs, with some occasional air travel required.

Work Environment

Time split between home office on a computer, or on the road meeting with Team or Customers.
Frequent participation in both in-person and virtual meetings.
Support operations and customers in various environments, including warehouses and outdoor settings.

EEO Statement

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job description is not an employment agreement or contract. Executive leadership has the exclusive right to alter this job description at any time without notice. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.

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Regional Account Manager

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