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Service Director — Chrysler Dodge Jeep Ram
San Antonio, TX | Full-time | $175,000 +
The opportunity
A high-volume CDJR store in San Antonio is hiring a Service Director. This is a truck market — Ram, Cummins diesel, and commercial work make up a serious share of the shop's hours — and the store needs a leader who can run a productive drive and a clean warranty book at the same time.
The right person is not just a good operator. They're someone Stellantis already knows and trusts.
What you'll own
- Full P&L responsibility for the service department, including gross, expense control, and fixed absorption
- Warranty end to end: claim submission, adjudication, documentation standards, and audit readiness
- Technician recruiting, retention, level advancement, and efficiency — building a bench, not renting one
- CSI / Voice of the Customer performance and Stellantis service standards
- Express Lane throughput, hours per RO, and effective labor rate
- Partnership with parts, sales, and the GM on a single fixed operations plan
What we're looking for
A reputation with warranty. You can point to specifics: high first-pass approval rates, minimal chargebacks, clean audit results, and story-writing and documentation standards you built and enforced. You've been through a factory warranty audit and come out the other side without a surprise.
A real relationship with the manufacturer. Working relationships with your District Service Manager, Technical Advisors, and warranty representatives — the kind of credibility that gets a policy decision or a goodwill approval when a customer genuinely deserves one.
CDJR fluency. DealerCONNECT, STAR case handling, CAIR resolution, Mopar programs and Mopar Vehicle Protection, and current Stellantis service performance requirements.
Proven leadership. Service Director or Service Manager experience at a CDJR or Stellantis franchise, in a store with volume comparable to this one. Technicians want to work for you, and advisors hit their numbers without burning customers.
Truck and diesel depth. Comfort with Ram, Cummins, and heavy commercial or fleet work.
Pluses
- BusinessLink experience
- Mopar Masters Guild membership or comparable recognition
- Texas market experience
- Bilingual English/Spanish
Compensation and benefits
- $175,000 +
- Bonus / performance pay structure — tie to gross, CSI, absorption
- Health, dental, vision; 401(k) with match; PTO; demo or vehicle allowance; relocation assistance if applicable
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