Loan Services Supervisor

Job Description

It’s about being the person that wants to see others succeed.

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Loan Services Supervisor role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Loan Services Supervisor, you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for supervising daily activities to ensure proper workflow and training. Our supervisors have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind.

What you’ll do:

• Perform functions pertaining to loan operations, such as Participation Loans, Loan Origination, Documentation, and Funding, Commitment fees, Liens, Prepayments, and Payment posting problems

• Assist in coordinating workflow, training personnel, and maintaining a high level of expertise in all loan service procedures

• Ensure that internal controls are in place and functioning properly

• Assist in personnel matters, which include, performance reviews, making salary recommendations, and counseling personnel

• Answer question and resolve problems for customers, subordinates, and other employees

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Proficient in Microsoft computer applications

• Documentation and loan experience

• Excellent written and verbal communication

• Leadership skills

Additional Preferred Skills:

• Bilingual

• 1-2 years of loan processing experience

• 1+ years of leadership experience

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.