Service Desk Level II

SUMMARY: The primary responsibility of this role is to provide technical support, troubleshooting, diagnosis and repair of hardware, software, and other IT related issues. The IT Helpdesk will collaborate with the IS and Systems Administration departments to ensure resolutions are found to a multitude of challenges faced day to day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide helpdesk support and resolve challenges faced throughout the Company
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Document internal procedures
• Assist with onboarding and workstation set up of new users
• Report issues to the IS, Systems Admin, Network, or Security team for escalation when necessary
• Perform timely workstation hardware and software upgrades as required
• Assist department in any special projects

REQUIRED SKILLS AND ABILITIES:

• Excellent interpersonal customer service skills are a must
• Excellent verbal and written skills, the ability to communicate clearly and professionally
• Strong organizational/analytical skills and attention to detail
• Excellent hardware skills with an understanding of PCs and competency to resolve issues in a timely manner.
• Valid driver’s license required (some travel with personal vehicle will be required to sister divisions throughout the Houston area)

EDUCATIONS AND/OR EXPERIENCE:

• Minimum of five years previous Helpdesk experience required.

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and use repetitive motion
• Will also frequently be required to kneel, crouch, bend, climb stairs, lift and/or move up to 40lbs, and reach overhead to perform this job

BENEFITS:

• Medical, Dental and vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee Appreciation Events
• On-Site Gym Facility

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”