Lifestyle/Resident Relations Coordinator

Position Summary:

As our Lifestyle/Resident Relations Coordinator you have the opportunity to use learned and gained knowledge to assist the General Manager with daily resident functions, customer service, resident retention, event planning, networking, and marketing.

EDUCATION, EXPERIENCE, CERTIFICATION:

Required:

• High school diploma or equivalent

Preferred:

• Bachelor or Associates degree.
• Minimum of 1+ years experience in residential event planning and customer service experience.

RESPONSIBILITIES:

Tasks listed are a description of the way this job is currently performed and are not an exhaustive list of all the tasks that may be required for each physical demand.

• Plans, organizes, promotes, attends, and executes resident events for the property(s).
• Continue to look for new & creative resident event ideas and vendors. Negotiate costs that align with provided budget and use leverage to obtain the best services for the most reasonable price.
• Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.
• Oversees social media sites; monitors and promotes community online reputation.
• Actively markets the property, creating and implementing an outreach marketing plan.
• Creates and distributes community fitness and activity calendar(s).
• Monitor, respond, and engage resident posts in Yardi Concierge and/or Active Building. In addition, posting content related to any community or neighborhood events or promotions (any outside vendor promotions must be approved by General Manger).
• Receives packages and notifies residents of delivery, communicates with resident of any status changes within Parcel Pending to prevent delivery issues.
• Attends to the ongoing customer service needs of each resident throughout their residency.
• Performs warm calls on move-in, renewal and close-out of service requests.
• Contributes ideas to increase property interest and traffic.
• Field and successfully satisfy resident complaints with the help of management.
• Welcomes new residents, assessing move in experience.
• Greets visitors, answers phones, assists prospects, tours prospects, assists with completing initial qualifying application process, assists with completing leasing files, assists with move-in/out processes, and accepts and inputs work orders, as needed.
• Assists with purchase orders and invoices in the Yardi system for any resident activities, renewals, nightly and Monday leasing reporting, and any additional administrative tasks assigned by General Manager.
• Accepts rents and provide receipts, as necessary.
• Restocks supplies in office, clubhouse and/or business center, as needed.
• Coordinates clubhouse rentals.
• Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
• Assists with resident retention through community events.
• Participates in company required training by established deadline.
• Complies with all Sudberry's standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
• Any other duties or responsibilities that may be assigned.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate knowledge of Microsoft Outlook, Word and Excel.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management and problem-solving skills.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
• Ability to work a flexible schedule to include weekends, evenings and holidays.
• Possess the ability to sell and promote the property.
• Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other associates.
• General understanding of how to work office equipment such as a copier, fax machine, filing cabinets, data entry, and generating reports.
• Understanding of current landlord/tenant requirements and general legal responsibilities of the property.
• Possess basic bookkeeping knowledge and perform intermediate mathematical functions.
• Ability to work a schedule during normal hours and that may be other than Monday- Friday, 9-6. Work in excess of 40 hours a week is likely.

Job Type: Full-time

Pay: $23.50 - $24.50 per hour

Supplemental pay types: Commission pay

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance