Housekeeping Supervisor

DEPARTMENT: Housekeeping / Rooms Division 
REPORTS TO: Housekeeping Manager / Assistant Housekeeping Manager  
STATUS: Non-Exempt 

POSITION SUMMARY: 

The Housekeeping Supervisor oversees daily housekeeping operations to ensure cleanliness, safety, and quality standards are consistently met. This role supervises housekeeping staff, conducts inspections, supports training efforts, and ensures compliance with company policies and applicable health and safety regulations. 

PRIMARY JOB DUTIES: 

• Assist the Director of Housekeeping in his/her absence to facilitate all aspects of daily housekeeping operations. Provide feedback on staff performance to the Director of Housekeeping. 

• Assist in determining specific work assignments for room attendants and support staff according to the staffing guides and occupancy rate. Distribute assignments, making any necessary changes as they occur during the shift. 

• Ensures an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets. 

• Monitor the progress of housekeeping associates each day: ensure associates are adequately trained, familiar with company policies and procedures, cleaning standards, finishing in a timely manner, comfortable with their job, etc.  

• Make sure all housekeeping associates are in clocking-in properly in the time & attendance system and in uniform each workday. 

• Assist in keeping payroll budgets for housekeeping associates in line with the departmental budget, reporting the daily and weekly reports accurately. 

• Make sure employees have received quality control training as needed.  Enforce correct use of chemicals and equipment as trained. Check all cleaning aids and equipment, ensuring compliance with hotel safety guidelines. 

• Schedule daily special cleaning projects for room attendants and inspectors. 

• Coordinate linen handling such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security. 

• Ensure that ready rooms are being reported to the front desk by 10:00 am and steadily throughout the day.  All rooms are reported by 4:00 pm regularly. 

• Comply with and ensure compliance with key security procedures. 

• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner. 

• May perform duties of Housekeeper if staff levels are inadequate. 

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.  

KNOWLEDGE, SKILLS AND ABILITIES: 

• High school diploma or equivalent required. 

• Proficient computer skills and experience with Word and Excel is a plus.  

• Previous housekeeping and supervisory experience. 

• Must have an aptitude for guest services and have a positive attitude. 

• Must be able to work on a flexible schedule including weekends and holidays.  

PHYSICAL DEMANDS: 

• Must wear required personal protective equipment per job responsibilities 

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.