Operations Assistant, Compass Urgent Accommodation Vouchers

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: Compass Urgent Accommodation Voucher program provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

Compensation: $29-31 hourly, 37.5 hours per week

Schedule: Full time, Monday - Friday

Location: 1254 Market St., San Francisco

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Responsibilities:
The Operations Assistant supports the Program Director and team in managing daily tasks of the Compass UAV Program. This includes administrative work, client interactions, data entry, package delivery, and a wide variety of other jobs. The role requires a high degree of flexibility and willingness to step in to support the team wherever there are gaps or additional needs.

Specific responsibilities include:

• Client Reception & Referral: Manage main phone lines and voicemails, check in clients, schedule appointments, and direct ineligible callers to external community resources.
• Data Management & Compliance: Track intakes, services, and interventions in databases while conducting Quality Improvement checks to maintain funder compliance.
• Logistics & Distribution: Deliver packages to hotels, pack food bags, manage supply orders, and organize incoming deliveries.
• Property & Operations Coordination: Liaise with hotel partners on maintenance and deliveries, disseminate client room materials, and coordinate staff transportation via Lyft.
• Administrative & Team Support: Maintain the master program calendar, record meeting minutes, assist with resource research, and provide general support to cover team gaps.

Qualifications:

• Impeccable attention to detail
• Excellent written and verbal communication skills
• Strong organizational, multitasking, and problem-solving abilities
• Reliable, punctual, and team-oriented
• Able to work independently, proactively, and adapt to changing processes
• Proficient computer skills
• Ability to maintain strict confidentiality in client and personnel matters
• Ability to lift 30 pounds
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Compensation and Benefits:

• Salary range: $29 - $31 per hour based on a 37.5 hour work week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.
• Membership in OPEIU/Local 29 union

To Apply:

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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