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SummaryÂ
The IT Technician role supports the "help desk" function and provides support for Soboba Casino Resort (SCR) systems. Responsibilities include answering calls from end users and resolving problems involving data processing systems and hardware or software. The technician maintains a daily log of incoming "help desk" calls and works with business area management to evaluate and implement applications for workstations. The technician also installs, tests, and configures new off-the-shelf applications and provides technical support for end-users.
Duties/Responsibilities
- Respond to work order requests and projects that are assigned.
- Enable/disable users and move objects in Active Directory.
- Workstation hardware/software installation and maintenance.
- Assist with inventory moves and setup. Effectively communicate through email.
- Working in Widows Operating Systems, MAC experience is a plus.
- Preventative maintenance plans and execution.
- Work on multiple projects simultaneously.
- Escalate incidents with accurate documentation to the IT lead technician, administrator, or vendor, when required.
- Transport and setup IT equipment to multiple SCR operating locations.
- Perform daily system checks and update administrators on possible issues.
- Maintain all SCR utilized systems to ensure their daily functionality.
- Repair or replace hardware, and network cabling when required.
- Install approved software for SCR staff purposes, and troubleshoot when necessary.
- Daily reporting to IT Management, on current workflow, location conditions, and issues needing immediate interaction.
- Troubleshoot printers and phones.
- Ensure a timely response and a high degree of customer satisfaction to all case reports.
- Prioritize both time and projects, working independently and as a team member.
- Listen, comprehend, and communicate quickly.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands Maintain a consistent and regular attendance record.
- Perform special projects and other responsibilities, tasks, or duties as requested.
Education / Qualifications
- Must be at least 21 years of age.
- High School Diploma or GED equivalent, required.
- Understanding of computer hardware and office applications, required
- Two or Four-Year Degree in computer related field, preferred.
- Any combination of education, experience, and training that provides the required knowledge, skills and abilities.
- Must possess excellent customer support skills.
- Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses, and registration
Possess and maintain a California Driver’s License and a clean driving record (less than 3 points), preferred.
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:Â
- 401k PlanÂ
- Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
- Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
- Employee Assistance ProgramÂ
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)Â
- Paid Time OffÂ
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Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)Â
- Team member IncentivesÂ
- Discounted Team member mealÂ
Salary Details
- Full-Time Position
- Salary Range $22.58- $27.00 is dependent on candidate’s experience, education, and skill set.
DISCLAIMER:
The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.
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