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Job Overview:
This position is responsible for delivering accurate and compliant payroll services for assigned clients, while taking ownership of day-to-day payroll operations and supporting payroll projects.
The role serves as a mid-level specialist who works independently on payroll processing and supports project leaders in system implementations, process improvements, and client communications.
A successful candidate demonstrates strong payroll operational skills (speed and accuracy), a solid understanding of multi-state payroll regulations, and a proactive mindset toward continuous improvement.
Key Responsibilities:
- Process multi-state payrolls for multiple clients independently
- Ensure payroll accuracy, timeliness, and compliance with federal, state, and local regulations
- Support payroll-related projects, including payroll system implementations and conversions, under the guidance of a Project Leader or Manager
- Review and improve existing payroll procedures to enhance efficiency and quality
- Research regulatory updates and apply changes to payroll operations as needed
- Communicate professionally with clients to resolve payroll inquiries and issues
- Collaborate with internal teams (sales, project members, and IT) to meet client expectations
- Maintain high standards of customer service and data confidentiality
- Participate in internal projects and process improvement initiatives
- Perform other duties as assigned
Qualifications:
*Education/ Experience:
- (Preferred) Associate degree in a related field or an equivalent combination of education and experience
- (REQUIRED) 3–5 years of payroll processing experience, including multi-state payroll
- (REQUIRED) Experience processing payroll for multiple companies or clients
- (REQUIRED) Solid understanding of U.S. payroll regulations, tax rules, and compliance requirements
- (REQUIRED) Hands-on experience with payroll systems (ADP or similar systems is preferred)
- (REQUIRED) Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)
- Experience supporting payroll projects or system implementations is a plus
*Fundamental Skills:
- Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)
- Reliable self-starter who takes ownership of assigned responsibilities
- Strong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlines
- Ability to work collaboratively within a team-oriented environment
- Comfortable learning new systems and adaptable to IT-related changes; not afraid of challenge
- Proactive, flexible, and willing to take on new challenges
- Ability to achieve results aligned with PASONA's and the department's business objectives
* Salary: $60,000-82,000 (Base Salary) + Profit sharing
* Classifications: Non-Exempt, Full-time (40 hours/week)
* Work schedule: Mon-Fri 9am- 6pm
* Benefits: Health Ins, Dental Ins, Vision Ins, 401K, PTO, Paid Holiday
* Location: Office-based Hybrid work in New York, NY; Atlanta, GA; Schaumburg, IL; Houston, TX; Torrance, CA; San Jose, CA; preferred. Remote candidates may be considered
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