Cafe Manager

$21.45 - $22.95 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to sell product by providing remarkable customer service. This person will maintain quality standards and product levels of all products at the Café. This person will be preparing coffee and espresso drinks, serving and sampling gelato, serving baked goods, training other Cafe associates, determining production and inventory levels, receiving and stocking product, and provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the quality and freshness of all products and services the Café provides
• Responsible for maintaining appropriate product assortment and inventory levels for the Café
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Ensures the Café area is cleaned and sanitized daily and meets the company standards for appearance
• Delivers excellent customer service to all customers
• Trains new Café associates
• Prepares coffee and espresso drinks
• Samples and serves gelato
• Serves baked goods
• Receives and stocks product for the Café
• Cashiers for products purchased at the Café
• Responsible for inventory and ordering for Café
• Teaches, mentors, and educates associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to associates regarding their performance and areas of improvement
• Assists as needed to ensure the success of the Bakery as a whole

MARGINAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; one year of barista experience preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Current Food Handler’s Permit
• Ability to use good judgment and to make decisions quickly and independently
• Ability to professionally and appropriately handle conflict
• Must enjoy working with and handling coffee and gelato products
• Should have a passion for preparing, drinking, and eating coffee and gelato products
• Basic math skills for making change
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Ability to professionally and appropriately handle conflict
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Required to make logical, significant decisions using general, recognized skills and techniques
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot, cold, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.