E-Services Specialist I

POSITION TITLE: E-Services Specialist I

REPORTS TO: AVP of Electronic and Card Services

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 8: $20.00 to $23.53 Targeted Hourly Rate.

*This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

This employee is responsible for the oversight of current and future electronic delivery services to members. Services currently include debit cards, ATM cards, credit cards, instant issue, gift cards, mobile banking, remote deposit capture, online banking, and bill payment programs. Assists with the growth, operational management, and profitability of programs with an emphasis in migrating manual transactions and calls to electronic channels.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Provide E-Services assistance and support to members and internal staff.
• Review and process daily debit and credit card reports for fraud, disputes, batch submissions, etc.
• Input Enfact/Falcon travel notifications, Tran blockers, and update and close Enfact/Falcon cases for credit and debit card services.
• Process maintenance and changes for debit cards such as inputting new cards, limit increases, expedition of cards, card status changes, etc.
• Process ATM and debit card instant issue requests.
• Process monthly debit card expiration report.
• Provide assistance and support with debit and credit card disputes.
• Process maintenance and changes for credit cards such as inputting new cards, limit increases, expedition of cards, card status changes, etc.
• Provide assistance and support for business credit cards.
• Assist the accounting department with credit card reversals and questions.
• Provide assistance, support, troubleshooting, and escalate issues with all E-Services products and services including Card Valet, MobilePay, and Mobiliti.
• Provide assistance and support with Bill Pay and Pop Money.
• Process returned mail, update card logs, and send to appropriate branches.
• Provide assistance and support for online banking, training, and assistance with diagnosing the root cause to member issues for services such as UChoose Rewards, Online Access Plus, and Bill Pay.
• Process daily, monthly, and annual tasks associated with management of online banking services.
• Review and approve mobile deposits utilizing the Credit Union's policies and procedures to minimize risk to our members and the Credit Union; place necessary holds, assist with returns, etc.
• Provide full assistance and support for Mobile Deposit.
• Assist with special projects and implementations related to E-Services.
• Perform other duties as assigned.

Required Skills/Abilities:

• Able to maintain high accuracy and thoroughness when executing tasks.
• Effective verbal and written communication skills, with the ability to communicate information in an approachable manner.
• Self-starter, able to independently assess priorities and deliver high quality results.
• Analytical and organizational skills.
• Must have knowledge of office machines and equipment, be able to type, and have proficient use of Microsoft Office Suite products.
• Possess active listening skills, understand the points being made, and present solutions as necessary.
• Patience, tact, enthusiasm and positive attitude toward the staff, members, and general public.
• Job Related Travel - As required.

Education/Experience:

• Education or experience equivalent to a High School diploma or G.E.D certificate, in addition to 1-2 years of banking, financial operations, or related experience.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Work in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adhere to policy on Drug Free Workplace.
• Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.