BDC Administrator

Dealership:

Audi of Santa Monica

Now Hiring: BDC Administrator

• Pay: $18.47 - $24.00 Hourly
• Schedule: Full Time
• Department Hours: Monday - Friday: 7:30am - 5:00pm, and Saturday: 8:00am - 4:00pm

Why Join Our Team?

• Represent a premium brand known for innovation, performance, and customer excellence
• Be part of a supportive team that values communication and collaboration
• Develop valuable skills in customer engagement, lead management, and automotive sales operations
• Enjoy opportunities for career growth within the automotive industry
• Create meaningful customer connections from the first interaction

What You'll Do

• Connect with customers to schedule service appointments and promote dealership service offerings.
• Deliver a premium customer experience.
• Manage inbound and outbound calls to maximize service opportunities.
• Build long-term customer relationships through follow-up and support.
• Partner with the service team to provide a seamless customer experience from appointment scheduling to vehicle completion.

What You'll Bring

• 1+ year previous experience in customer service role.
• Comfortable handling a high volume of inbound and outbound calls.
• Proficiency using dealership CRM systems.
• Organize workload and maintain productivity.
• Demonstrate accuracy, organization, and confidence using computer-based tools.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Hourly Pay Range for this position is $18.47 - $24.00

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.