Front Office Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a Front Office Representative to provide professional customer assistance while supporting front office operations. This role is ideal for someone who enjoys helping people, staying organized, and creating a welcoming environment.

Responsibilities

• Welcome customers, visitors, and guests professionally.
• Answer incoming calls and direct inquiries appropriately.
• Provide information regarding products, services, and office activities.
• Assist with scheduling and routine office coordination.
• Maintain an organized reception and front office area.
• Support customer follow-ups and requests.
• Receive and organize incoming mail and deliveries.
• Maintain visitor and customer records.
• Assist with general administrative activities.
• Collaborate with team members to support daily operations.
• Participate in ongoing training and development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on office experience

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Professional and welcoming demeanor.
• Excellent organizational abilities.
• Attention to detail and multitasking skills.
• Reliable and adaptable.
• Previous front desk, receptionist, office, retail, or hospitality experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.