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With more than half of worldwide consumer units coming from Amazon's millions of professional sellers, this role contributes to a critical strategic priority. The Director leads a 60+ person UX organization across design, research, content, and program management, and maintains design partnerships across the Amazon Stores organization. Unlike traditional UX Director roles focused on a single business program, this position requires both depth and breadth across multiple programs, to design holistic journeys that transcend organizational boundaries.
The Director owns UX for core seller workflows—registration, onboarding, listing, inventory management, fulfillment, payments, and customer messaging—representing the majority of Seller Central traffic. Beyond direct ownership, the role influences hundreds of applications across dozens of Director and VP-led teams through frameworks, standards, and governance mechanisms.
The unique challenge of this position is driving cohesion across highly distributed ownership. The Director establishes scalable mechanisms, including the Seller Experience Bar Raiser (SXBR) program, page archetypes, and measurement frameworks, to maintain quality standards when no single team owns the end-to-end journey. Success requires exceptional cross-organizational influence, balancing strategic vision with tactical execution, and navigating complex stakeholder environments. The role brings teams together across silos to create unified workflows, providing sellers and vendors with a cohesive end to end experience.
Basic Qualifications: - 10+ years of UX design experience with at least 5 years leading organizations of 40+ people
- Experience setting strategic vision and driving alignment at VP and SVP levels
- Deep expertise in end-to-end UX design for complex, multi-modal products
- Demonstrated ability to influence stakeholders without direct authority
- Strong background in information architecture, interaction design, and content strategy
- Experience creating and implementing design systems and standards at scale
- Ability to translate user research into actionable design strategy
- Exceptional communication and executive presentation skills
- Track record developing senior design talent and building high-performing teams Preferred Qualifications: - Experience in ecommerce or B2B SaaS business models
- Background creating organizational frameworks that drive change across business units
- Proven ability to establish governance mechanisms and quality standards at scale
- Experience with behavioral UX metrics and measurement frameworks
- Multi-year strategic planning with demonstrated business impact
- Experience navigating ambiguous situations and facilitating stakeholder alignment
- Background coaching and mentoring senior design leaders
- Experience balancing consensus-building with decisive action
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 216,400.00 - 292,800.00 USD annually
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