Volunteer Coordinator_External Affairs

Job Summary

The Volunteer Coordinator is a member of the External Affairs team and is responsible for the Volunteer Program, an essential community engagement strategy for Planned Parenthood Great Northwest Hawaiʻi Alaska Indiana Kentucky, (PPGNHAIK), including recruitment, placement, onboarding, some training, and connection between volunteers and PPGNHAIK that advancing volunteers’ goals and PPGNHAIK’s mission and operational goals.

Essential Functions

The Volunteer Coordinator works in collaboration with PPGNHAIK stakeholders and interested or needed communities of volunteers to:

• Ensure that PPGNHAIK’s Volunteer Program is rooted in the needs of the organization and the support and success of volunteers.
• Guide the design, implementation, and evaluation of volunteer positions to assure adequate support, training, and appreciation for each individual who contributes their time to PPGNHAIK.
• Coordinate and support volunteer needs and volunteer inquiries to provide great internal and external customer service and match skills and goals with opportunities.

Major Responsibilities

Interviewing, vetting, placing, onboarding, and some training and engagement of volunteers.

• Responsible for all aspects of volunteer recruitment and response, selection, and vetting.
•  Onboarding and training volunteers with includes developing training guidance to match roles and responsibilities, and assuring adequate supervision of volunteers.
• Develop and implement effective volunteer recruitment, engagement, recognition, and retention strategies to maintain a base of active volunteers to meet the organizational needs.

Program development, implementation, tracking, evaluation, and compliance.

• Develop program goals, needs, and evaluation processes. Assess opportunities and identify needs of departments to support organizational goals and program development.
• Implement and administer the recordkeeping system to document and report volunteer activities and hours with consistency and accuracy. Responsible for volunteer compliance and tracking of PPFA accreditation requirements.

Placement, assignments, some supervision, and evaluation.

• Define volunteer roles and responsibilities that provide meaningful and productive work and support organizational needs, in areas including clinical service fellowships, education and teen councils, public affairs, health center escorts, administrative support, internships, and more.
• Develop and update volunteer position descriptions and review as appropriate. Ensure appropriate placement of volunteers to match their interests and skills while prioritizing organizational needs.
• Create standards and expectations for volunteer position supervisors to ensure volunteers receive appropriate guidance and supervision while on assignment.
• Manage conflict resolutions with volunteers and staff. Establish a standardized evaluation program and volunteer performance review. 

Affiliate wide expectations

Adheres to the affiliate code of conduct and all policies, procedures and protocols. Demonstrates and maintains a high degree of professionalism.

Takes action to support the affiliate’s commitment to equity, diversity and inclusion.

Supports and acts in accordance with the affiliate customer service standards.

Values continuous learning and seeks ongoing training and development.

Supervisory Responsibilities

• Oversees some volunteer performance, provides guidance to volunteer supervisors at every level of the organization.

Education

• At least 3 years of working in volunteer organization and leadership.

Essential Skills and Experience

• Building meaningful relationships with people internally and externally who have an array of different experiences and interests while maintaining the ability to assure volunteer fidelity to PPGNHAIK’s mission, vision, and values.

• Managing programs in a highly complex organization where vision, creativity, relationships, and self-motivation are key drivers for success.

Travel

This position is based out of any of the six states within PPGNHAIK’s geography - Washington, Idaho, Hawai’i, Alaska, Indiana, Kentucky. Ability to travel to various PPGNHAIK affiliates and community partner locations where stakeholders and volunteers reside.