Bilingual Entry-Level Collections/Data Entry

Bilingual - Entry-Level Collections and Data entry role combines financial customer service with administrative record-keeping. You are primarily responsible for contacting clients regarding overdue accounts while simultaneously processing, verifying, and updating the financial data and call outcomes into company databases. 

Specific day-to-day responsibilities and qualifications typically include:
• Collections Duties: 
Monitor the firm's accounts receivable and identify overdue accounts.

Making outbound and receiving inbound calls regarding delinquent accounts, negotiating basic payment arrangements, and answering customer inquiries regarding their balances. 
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Email customers with overdue accounts
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any repayment progress.
• Data Entry: Inputting customer payments, updating account information (like changes of address or banking details), and reviewing large datasets to ensure complete accuracy before processing. 
• Record Management: Maintaining highly organized digital and physical files, logging call outcomes into CRM systems, and backing up sensitive financial data.
• Compliance & Support: Adhering to strict debt collection regulations (such as the FDCPA) and assisting accounting or customer service teams with administrative tasks. 
Common Qualifications:
• Education: A High School diploma or equivalent.
• Skills: Strong communication and negotiation skills, acute attention to detail, and proficiency with 10-key typing and Microsoft Excel.