IT Technical Support Specialist (Majority On Site)

Location: Saginaw, Michigan (Majority On Site)*

Are you looking to jump start or further your IT career? Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits.

As a Technical Support Specialist, you'll help Morley associates with all their computing needs.

• Using your problem-solving skills and technical know-how, you'll help find solutions to technical issues.
• Your work will enable associates to provide great service to our Fortune 500 clients, and make sure they can work in an efficient and safe environment.

*Hybrid Schedule

This is a hybrid role. You'll work on site at our Saginaw, Michigan, campus 95% of the time, and will work from home periodically. 

While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.

What You'll Do

• Provide help desk and desktop application support
• Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
• Support System and Network Administrators in daily workloads
• Ensure that all desktop and laptop systems:
  • Are properly configured and tested before deployment
  • Have system connectivity and accessibility
  • Are tested and verified after deployment
• Provide operational documentation as needed for common operational tasks
• Provide all desktop operational support
• Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
• Support compliance in the areas of system security, user access, resource access and authentication
• Escalate items as needs require
• Assist in supporting all corporate email systems, calendaring and scheduling software
• Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management

Questions Before You Apply? 

Required Skills

• A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines

• Excellent communication, problem-solving, organizational and interpersonal skills

• Familiar with: 
  • Windows 10 and 11
  • Microsoft Office
  • Various web browsers
  • Printers
  • Active Directory
  • Remote desktop
• Some networking skills 

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Ticketing system experience
• Proven expertise in supporting currently installed hardware platforms 
• Associate degree in computer science (or related field) - OR - one or more years of experience in computer support plus a high school diploma or equivalent
• Able to work on site in Saginaw, Michigan, a majority of the time
• Able to work the following hours:
  • 8 a.m. - 5 p.m. Eastern time
  • Monday - Friday
  • On occasion, after-hours or weekend support may be needed for high-priority or timely projects

Remote Work Requirements

• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

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