Spa Receptionist

Responsibilities

• Greets and welcomes guests.
• Checks guests into the Spa using Spotlight skills and gives personalized service.
• Handles multiple phone lines at once while assisting guests in the Spa.
• Deals with High End guests (Seven Star, Diamond, VIP hotel guests).
• Coordinates appointments directly with Hosts, Summit Suites, and other hotel coordinators.
• Uses Micros System for all transactions / handles cash (over $1000.00).
• Uses Spa Soft software to schedule treatments.
• Has professional product knowledge about all retail products and can assist guests with questions.
• Can accurately describe different types of services offered at the Spa (more than 45 treatments).
• Can accurately book appointments with the correct therapist at the correct times.
• Very detail oriented, can relay information to therapists if guest has certain requests or needs in a timely manner.
• Prints out the daily schedule for all therapists.
• Informs the therapists of any change in treatments or schedule.
• Assists with the sale of all retail transactions.
• Assembles reports of the days appointment log.
• Assists guest with Casino layout and directions.
• Contacts security if an emergency situation arises.
• Restocks and inventories the retail products.
• Accommodates group reservations 
• Can accurately review Spa policies and procedures with guests.
• Has the knowledge of all hotel methods of payment (Total Rewards, Manager Comps, Hotel comps, room charges, credit card charges and more).
• Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants.
• Neatly prepares daily revenue and daily transaction history for Audit and Department Manager.

Qualifications

• Literate and fluent in English
• Excellent guest service skills 
• Ability to work in a fast paced and stressful environment
• Computer proficiency
• Has good writing skills / Can neatly write vouchers
• Ability to follow written and oral instructions and procedures
• Demonstrated excellent interactive skills
• Good math skills
• Ability to multi-task, and must be detail oriented
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  
• Adheres to all regulatory, company and department policies and procedures
• High School Diploma or equivalent preferred
• Retail sales experience preferred.
• Previous spa experience preferred
   
  ADDITIONAL REQUIREMENTS 
   
• Must be able to sit for long periods of time (up to 4 hours)
• Must be capable of reaching above and below the shoulder
• Must be able to maneuver throughout all areas of the property including stairs and escalators 
• Must have the ability to push, pull, reach, grasp, bend, twist, stoop, and kneel.
• Must have the manual dexterity to operate a computer and other necessary office equipment.  
• Positions that have contact with the public require the ability to work in a noisy 
  environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.