Retail Sales Associate / Customer Service

Overview

Elements Massage Southlake | Southlake, TX

Make an Impact. Build Relationships. Grow Your Career.

If you're passionate about connecting with people, delivering exceptional service, and making a real difference in clients' lives, this is more than a front desk position—it's a rewarding career in wellness sales.

At Elements Massage Southlake, our Wellness Membership Advisors are the face of our studio. You'll help clients prioritize their health through therapeutic massage while building meaningful relationships that keep them coming back.

If you're outgoing, goal-oriented, and energized by helping people while earning commissions and bonuses, you'll thrive here.

Why You'll Love Working Here

Your Success is Rewarded

• Competitive hourly pay
• Uncapped commission on membership sales
• Monthly performance bonuses
• Additional team incentives and contests

We Invest in Your Wellness

• Complimentary bi- weekly massage
• Employee discounts on services and retail
• Paid training and ongoing coaching
• Opportunities for advancement within a growing locally owned business

Join a Team You'll Love

We're proud of our positive, supportive culture where everyone works together, celebrates success, and genuinely enjoys making a difference in our clients' lives.

What You'll Do

• Welcome every client with warmth, professionalism, and enthusiasm
• Build lasting relationships by learning each client's wellness goals
• Guide clients through a consultative, relationship-focused membership conversation
• Recommend memberships, service enhancements, and retail products that support each client's wellness journey
• Meet and exceed membership and sales goals
• Schedule appointments and manage client communications by phone, text, and in person
• Follow up with prospective and existing clients to strengthen relationships and increase retention
• Resolve client questions with confidence, empathy, and professionalism
• Maintain a clean, organized, and welcoming studio environment
• Support your teammates and contribute to a positive, high-performing culture

Who We're Looking For

You're someone who:

• Loves talking with people and building genuine relationships
• Is motivated by goals, commissions, and personal achievement
• Enjoys helping others find solutions that improve their lives
• Brings positive energy and professionalism to every interaction
• Is dependable, punctual, and accountable
• Thrives in a fast-paced environment and enjoys multitasking
• Is coachable, eager to learn, and committed to personal growth
• Enjoys working collaboratively while taking ownership of your results

Preferred Experience

Experience in one or more of the following is a plus:

• Membership sales
• Retail sales
• Customer service
• Hospitality
• Spa, salon, fitness, or wellness
• Front desk or client services
• Call center or consultative sales

No massage industry experience? That's okay! We'll provide the training and tools you need to become an expert in our services and membership program.

Schedule

• Full-Time
• Evening and weekend availability required

This Role Is Perfect For Someone Who...

✔ Loves meeting new people and building relationships.

✔ Gets excited about achieving sales goals and earning bonuses.

✔ Wants more than "just a job" and is looking for long-term career growth.

✔ Believes outstanding customer service creates loyal clients.

✔ Wants to make a positive impact in people's health and wellness every day.

Ready to Join Our Team?

If you're looking for a career where your personality, sales ability, and passion for helping people are rewarded, we'd love to meet you.

Apply today and become part of the team that's helping Southlake feel better, one client at a time.

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