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Benefits:
- Wellness Perks
- Flexible schedule
Help people feel their best, every single day.
At City Cave Southlake, we believe wellness should be accessible, relaxing, and life-changing. We offer Float Therapy, Infrared Sauna, and Massage Therapy in a luxury spa environment focused on helping our guests recover, recharge, and feel amazing.
We’re looking for a positive, energetic Guest Experience Associate who enjoys connecting with people and delivering exceptional hospitality. This is much more than a front desk position, you’ll guide guests through their wellness journey while helping them discover services that fit their needs.
What You’ll Do
- Welcome every guest with genuine warmth and enthusiasm
- Explain our wellness services and help guests choose the best experience
- Conduct spa tours and educate first-time guests
- Answer phones, texts, and emails professionally
- Schedule appointments using our booking software
- Recommend memberships, packages, and retail products
- Prepare float suites and sauna rooms between guests
- Maintain cleanliness and organization throughout the spa
- Restock supplies and assist with opening and closing duties
- Follow up with guests after their visit
- Work as part of a supportive, positive team
What We’re Looking For
- Friendly and naturally outgoing
- Passionate about health, wellness, and helping others
- Comfortable educating guests and making recommendations
- Detail-oriented and organized
- Dependable and punctual
- Able to multitask in a fast-paced environment
- Professional in both appearance and communication
- Willing to learn new wellness concepts
- Available evenings and weekends
Previous experience in hospitality, luxury retail, fitness, spas, hotels, or customer service is preferred but not required.
What We Offer
- Complimentary wellness services
- Flexible work schedule
- Positive, team-oriented work environment
- Opportunities for advancement into leadership roles
Our Mission
Our mission is simple, help every guest leave feeling better than when they arrived. If you’re passionate about hospitality, wellness, and making a difference in people’s day, we’d love to meet you.
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