Site Manager

Description

The Site Manager will oversee and lead day-to-day contractor operations in a high-volume federal records environment supporting the preservation, retrieval, processing, scanning, and servicing of military personnel and other federal records. Reporting to the Project Manager, the Site Manager will oversee supervisors, quality personnel, workforce performance, production, staffing, customer coordination, and corrective actions while ensuring services meet required quality, productivity, security, safety, and records-handling requirements. The position is intended for an experienced operations leader who can effectively manage people, processes, quality, and Government customer relationships in a complex, multi-shift environment.

Responsibilities

• Manage overall daily contractor operations and workforce effectiveness at the National Personnel Records Center and report directly to the Project Manager. 
• Directly supervise Project Supervisors and the Quality Assurance Lead and provide leadership across multiple shifts and operational work areas. 
• Develop and coordinate daily work plans, staffing schedules, workload priorities, and production activities to meet federal agency requirements and changing mission priorities. 
• Monitor productivity, quality, timeliness, staffing, and workflow performance and ensure contract requirements and established production standards are consistently achieved. 
• Coordinate the collection, compilation, review, and analysis of production, staffing, quality, and contractor activity data used for performance management and reporting. 
• Serve as a principal on-site contractor liaison with government Points of Contact and coordinate as appropriate with the government and contractor stakeholders. 
• Support recruiting, interviewing, employee onboarding, workforce planning, personnel administration, and other site-level human resources activities necessary to maintain adequate staffing. 
• Identify and address employee performance, attendance, conduct, and disciplinary issues and implement appropriate remediation in coordination with the Project Manager and Human Resources. 
• Oversee site-level quality-control activities, identify recurring errors or process deficiencies, and coordinate with the Quality Control Manager and Quality Assurance Lead to develop and implement corrective and preventive actions. 
• Respond to Government-directed operational or work-product changes and ensure new requirements, procedures, and priorities are effectively communicated and implemented across the workforce. 
• Coordinate activities between shifts and operational functions to maintain continuity, eliminate workflow bottlenecks, and support timely movement of records and work products. 
• Promote compliance with records-handling, information security, privacy, safety, Standards of Conduct, IRS disclosure/safeguard, and other applicable requirements. 

Requirements

• High school diploma or equivalent required. 
• Minimum five (5) years of management experience in a warehouse environment. 
• Demonstrated ability to communicate effectively both verbally and in writing. 
• Demonstrated ability to establish and maintain effective working relationships with employees and Government/customer Points of Contact. 
• Proficiency using standard business software applications, including Microsoft Office and email. 
• Ability and willingness to work an eight-hour schedule providing coverage across at least two operational shifts, including periodic night-shift coverage and varying start times. 
• Ability to perform effectively in an active records-center/warehouse environment that may require prolonged sitting or standing. 
• Ability to obtain and maintain required security and facility access/badging, including successful completion of applicable background-screening requirements. 
• Ability to successfully complete all Government-required training and comply with all security, safety, privacy, records-handling, and Standards of Conduct requirements.

Preferred Qualifications

• Associate or bachelor's degree from an accredited college or university; the PWS specifically identifies college education as preferred. 
• Seven or more years of progressively responsible warehouse, records-center, logistics, production, or document-processing management experience. 
• Experience managing a large, multi-shift workforce with supervisors and front-line Team Leads. 
• Previous experience supporting federal records-management operation. 
• Federal government contracting experience, particularly managing performance against a PWS/SOW, quality standards, production requirements, and Government-directed priorities. 
• Experience with records management, document retrieval, scanning/digitization, warehouse records storage, correspondence processing, or high-volume document operations. 
• Experience developing and implementing quality-control programs, corrective and preventive actions, root-cause analysis, and continuous process improvement. 
• Experience managing personnel covered by the Service Contract Labor Standards and/or a collective bargaining agreement. 
• Familiarity with systems or workflows such as ARCIS, CMRS, barcode-based records tracking, production-management systems, or similar records/logistics platforms. 
• Experience applying OSHA requirements and managing workplace safety programs in warehouse or production environments

• Ability to sit, stand, and walk for extended periods while overseeing operations in an active, high-volume records center and warehouse environment. 
• Ability to frequently move throughout warehouse and records-processing areas, including bending, reaching, and navigating between workstations, storage areas, and operational departments. 
• Ability to work varying schedules and provide coverage across multiple shifts, including periodic evening or night-shift coverage, while maintaining the physical stamina necessary to oversee site operations.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development

EEO Statement

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.