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Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Wellness resources
REPORTS TO:聽 Director & Office Operations Manager
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This position works under the guidance of State and Federal laws and regulations, Excel Supported Living, Inc. policies, regulations, and procedures. This position also requires collaboration with other departments, staff, and other interested parties to ensure an overall, comprehensive team approach to providing support services.
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LOCATION:聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 Office & Limited Remote
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JOB SUMMARY: 聽
The Operations & Strategic Development Manager is a senior leadership role responsible for overseeing organizational operations, program management, HR processes, and strategic planning initiatives. This position provides direct supervision to the Program Manager, Client Services Manager, Medical Specialist, and Training & Quality Assurance Lead, while also providing oversight and partnership with the Human Resources department.
This role ensures operational efficiency, compliance with regulatory standards, financial stewardship, program quality, and staff development. The Operations & Strategic Development Manager serves as a key leader in aligning organizational strategy with day-to-day operations to ensure the highest quality of services for clients and sustainable growth for the organization.
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FLSA STATUS:聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽Exempt聽 聽 聽 聽 聽 聽
EMPLOYMENT TYPE:聽 聽 聽 聽 聽 聽 聽 聽 聽Regular, Full-time聽 聽 聽 聽 聽 聽 聽 聽 聽
WAGE TYPE:聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 聽 Hourly
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Supervisory Responsibilities
路聽 聽 聽 聽Program Manager
路聽 聽 聽 聽Client Services Manager
路聽 聽 聽 聽Medical Specialist
路聽 聽 聽 聽Training & Quality Assurance Lead
路聽 聽 聽 聽Provide oversight and partnership with HR, ensuring effective recruitment, onboarding, employee relations, and policy compliance.
路聽 聽 聽 聽Lead regular operations and leadership meetings to align departmental goals and initiatives.
Essential Functions聽
Operations & Workflow Management
路聽 聽 聽 聽Oversee daily operations across all programs and departments.
路聽 聽 聽 聽Monitor staffing, caseloads, workflow efficiency, and departmental performance.
路聽 聽 聽 聽Develop, refine, and implement processes that optimize operational efficiency and program delivery.
路聽 聽 聽 聽Identify operational challenges and lead improvement initiatives.
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Program Oversight & Client Services
路聽 聽 聽 聽Support Program and Client Services Managers in delivering high-quality, client-centered services.
路聽 聽 聽 聽Address escalated client issues and complex case management situations.
路聽 聽 聽 聽Ensure compliance with Washington State regulations, DDA standards, and agency policies.
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HR & Workforce Development
路聽 聽 聽 聽Collaborate with HR to support recruitment, onboarding, scheduling, and workforce planning.
路聽 聽 聽 聽Provide guidance on employee relations, performance management, and policy implementation.
路聽 聽 聽 聽Partner with HR to ensure staffing levels meet operational and programmatic needs.
路聽 聽 聽 聽Support staff development initiatives, training, and certification tracking.
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Financial Planning & Resource Management
路聽 聽 聽 聽Participate in budget planning, resource allocation, and operational forecasting.
路聽 聽 聽 聽Monitor departmental expenses and recommend cost-efficient solutions.
路聽 聽 聽 聽Collaborate with executive leadership on financial planning to support sustainable growth.
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Quality Assurance & Compliance
路聽 聽 聽 聽Partner with Training & QA to maintain regulatory compliance and program quality.
路聽 聽 聽 聽Support audits, corrective action plans, and documentation reviews.
路聽 聽 聽 聽Promote a culture of accountability, continuous improvement, and high-quality service delivery.
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Strategic Planning & Organizational Development
路聽 聽 聽 聽Work with executive leadership to set organizational goals, operational priorities, and growth strategies.
路聽 聽 聽 聽Lead initiatives to improve internal systems, processes, and organizational effectiveness.
路聽 聽 聽 聽Support program expansion, new service development, and overall organizational planning.
Required Skills & Abilities
路聽 聽 聽 聽Leadership & Coaching
路聽 聽 聽 聽Strategic Planning & Operations Oversight
路聽 聽 聽 聽HR & Workforce Development
路聽 聽 聽 聽Financial Planning & Resource Management
路聽 聽 聽 聽Program & Service Oversight
路聽 聽 聽 聽Compliance & Regulatory Knowledge
路聽 聽 聽 聽Communication & Conflict Resolution
路聽 聽 聽 聽Problem-Solving & Process Improvement
Minimum Qualifications
- Must pass a background check conducted by DSHS.
路聽 聽 聽 聽3+ years of leadership experience in supported living, healthcare, behavioral services, or a related field.
路聽 聽 聽 聽Experience managing multidisciplinary teams and overseeing operational workflows.
路聽 聽 聽 聽Knowledge of Washington State regulations related to supported living and caregiving services.
路聽 聽 聽 聽Strong organizational, communication, and problem-solving skills.
路聽 聽 聽 聽Experience in HR processes, staff management, and employee relations.
路聽 聽 聽 聽Familiarity with budget planning, resource management, and financial oversight.
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Education & Experience
路聽 聽 聽 聽Bachelor鈥檚 in human services, Healthcare Administration, Social Work, Business Administration, or related field.
路聽 聽 聽 聽Experience with DDA, compliance standards, and quality assurance processes.
路聽 聽 聽 聽Previous leadership experience in operations, HR, program development, or training.
- Physical Requirements
- Ability to sit at a desk and work on a computer for extended periods.
- Ability to lift up to 15 lbs. as needed.
- Occasional travel may be required.
Special Requirements
- Adherence to the organization鈥檚 Ethical Code of Conduct.
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Disclaimer This job description is not exhaustive and may be subject to change based on business needs. Employees are expected to fulfill additional duties as assigned by their supervisor.
Compensaci贸n: $30.00 - $40.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibir谩n consideraci贸n por el empleo sin distinci贸n de raza, color, religi贸n, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracter铆stica protegida por la ley.
It is Excel Supported Living's mission to assist the individuals in our direct care to reach their true potential beyond anyone鈥檚 expectations. Excel Supported Living, grew out of a desire to establish a professional agency based in Eastern Washington to support individuals with mental, physiological, behavioral, physical, and/or developmental disabilities, and want them to be able to live in their own homes. The entire focus of Excel Supported Living is to create individual homes that have an environment built specifically for each of our individuals/residents. Our homes are providing individuals with the ability to make their own choices related to living and interacting with others within their home and their communities.
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