Donation Processing Associate

Location: St. Joseph, MO
Pay: $15.00 per hour
Job Type: Part-Time
Schedule: 25 hours per week, including days, evenings, weekends, and holidays as scheduled
Benefits: Employee Discount, Employee Assistance Program (EAP), Paid Training, Career Development Opportunities, Mission-Driven Work Environment

About the Role

At The Salvation Army Family Store, your work helps turn donated goods into funding for programs that support individuals and families in our community.

As a Donation Processing Associate, you'll play a key role in accepting, processing, sorting, and preparing donated items while delivering outstanding customer service to our donors. This position is ideal for someone who enjoys working in a hands-on environment, interacting with people, and making a positive impact through meaningful work.

What You'll Do

Donation Receiving & Processing

Greet donors and provide exceptional customer service
Assist donors with unloading and accepting donations
Accurately process and track donated items
Inspect donations and identify acceptable materials
Safeguard all donated goods and assigned equipment
Educate donors on donation guidelines and available services

Production & Operations

Sort, categorize, and process donated merchandise according to Salvation Army standards
Power sort donations as received, where applicable
Support production goals and processing standards
Load and unload Salvation Army trucks in accordance with center policy
Assist with moving merchandise and materials throughout the facility

Safety & Organization

Maintain a clean, organized, and safe donation area
Follow company policies and safety procedures
Report complaints, injuries, equipment issues, or property damage promptly
Assist with maintaining an efficient donation flow and processing area

Training Provided

Paid training on donation procedures and production standards
Hands-on instruction for donation processing and merchandise handling
Ongoing coaching and support from store leadership
Opportunities to develop customer service, retail, and warehouse skills

Why Join The Salvation Army?

Make a direct impact in your local community
Work for one of the nation's most trusted nonprofit organizations
Gain valuable experience in customer service, retail operations, and donation processing
Support life-changing Adult Rehabilitation Programs
Enjoy a supportive, team-oriented workplace
Access employee discounts and employee assistance resources

Qualifications

Required Skills & Abilities

Strong customer service and interpersonal skills
Ability to work independently and as part of a team
Dependable attendance and strong work ethic
Ability to communicate effectively in English
Ability to follow directions and safety procedures
Basic organizational and problem-solving skills

Preferred Experience

Customer service experience
Retail, warehouse, production, donation center, or material handling experience preferred
Experience working in a nonprofit or mission-driven environment is a plus

Physical Requirements

Frequently stand, walk, bend, reach, and lift throughout the workday
Ability to regularly lift and move up to 25 pounds
Ability to move larger items with assistance when needed
Work in varying temperatures and conditions common to warehouse and donation center environments

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer. We encourage applications from veterans, individuals with disabilities, people returning to the workforce, individuals impacted by the justice system, and candidates without a college degree.

Apply Today

Join a team that transforms donated goods into hope and opportunity. If you're looking for a rewarding part-time role where you can make a difference every day, apply today to become a Donation Processing Associate with The Salvation Army in St. Joseph, Missouri.

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Qualifications

What You Need

Required

High School Diploma or currently pursuing

Strong English communication skills for donor and team interactions

Basic computer skills and ability to learn new systems

Basic math skills

Ability to pass pre-employment background check

Must be available for a flexible schedule including weekends, holidays and evenings

Physical Requirements

Ability to regularly lift and move up to 50 pounds

Occasionally lift and move up to 100 pounds

Stand for extended periods

Walk, reach, climb, balance, stoop, kneel, and crouch as needed

Work in various weather conditions (outdoor exposure)

What Success Looks Like

Positive donor feedback

Clean and organized donation area

Meeting daily production goals

Strong team collaboration

Reliable attendance and punctuality

Accurate donation tracking and receipting

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

Learn more about this Employer on their Career Site